Ravensbury Park Medical Centre
AS
Abi S. 3 years ago • From Google
Bad
I've been a patient at this medical practice for years, witnessing numerous changes, but the recent period has been particularly challenging (even before the pandemic). While I acknowledge the initial difficulties of managing COVID-19's sudden onset and its disruptions, I'm struggling to understand the ongoing problems. Our most significant issues revolve around repeat prescriptions, especially for a vulnerable family member who relies entirely on her medications. This month's experience was especially dire. Despite always maintaining emergency medication supplies to bridge potential delays, she exhausted those reserves and was forced to wait an additional two days. We ultimately had to contact the out-of-hours service just to secure her essential medications. While I'll note that not all staff are problematic—the female receptionists tend to be more empathetic and helpful—the overall service quality leaves much to be desired. Frankly, discussing the other staff members feels futile at this point.
Clare H.