Arthur Medical Centre
Rhiannon H. one year ago • From Google
Bad
Prescription Nightmare: Healthcare System Fails Vulnerable Patient
I have encountered numerous challenges with the surgery regarding the monthly renewal of my mother's prescription, as she is unable to handle this task on her own. I have spent countless hours on the phone, receiving conflicting information from various staff members. Every month, despite assurances that everything was resolved during our last conversation, I find myself having to contact the GP surgery again. It becomes necessary for me to escalate matters and request an urgent prescription because they fail to follow through with their previous commitments. I feel compelled to report this situation to PALS since my mother could experience serious health issues if I didn't advocate for her. To elaborate on this issue: after my mother's 12-month batch prescription expired, the earliest appointment available with her GP was three weeks away. A receptionist informed me that a note would be made for a discussion with the GP pharmacist about arranging a temporary addition of medication until we could see the doctor again. However, when I contacted the pharmacy later, it became apparent that no action had been taken once more. Consequently, I've spent twenty minutes on hold at 11 AM trying to reach someone who can assist me. While it was promised that this matter would be resolved promptly—only one out of six medications has been renewed for just one month—I find myself back in line waiting another thirty minutes at 4:30 PM seeking further answers about what has gone wrong. What adds to my frustration is there being no triage system available over the phone; instead I'm stuck in a queue alongside individuals needing appointments as well—it's all so inefficient! I'm perplexed why there isn't an improved protocol implemented once an annual batch prescription concludes? Surely there should be some notification sent out from GPs when such events occur? My mother relies heavily on these medications each month; she cannot simply skip doses due solely because her batch supply ran its course—isn't that something worth contemplating? It seems likely other patients face similar predicaments too—we can’t possibly be alone in experiencing these complications!
If I had the option to rate this facility with no stars, I would certainly choose that. Ever since they overhauled their appointment system on December 5, 2022, accessing medical care has become..
Arthur Medical Centre
Chloe C.
My ongoing struggle with mental health challenges, particularly anxiety and depression, has resurfaced and is causing significant distress. The process of securing a medical consultation feels..
Arthur Medical Centre
Chris G.
The way this medical practice operates is disgraceful, booking an appointment is virtually impossible and they consistently fail to return phone calls, claiming they're at full capacity and..
Arthur Medical Centre
Lizzy C.
Exceptional physicians will ensure that you are scheduled for an appointment as soon as possible. If your situation is not urgent enough for an in-person visit, you can request a callback from a..
Arthur Medical Centre
Rhiannon H.
I have encountered numerous challenges with the surgery regarding the monthly renewal of my mother's prescription, as she is unable to handle this task on her own. I have spent countless hours on..
Arthur Medical Centre
Lee L.
The practice is managed extremely poorly. The reception staff display a lack of courtesy and are not at all helpful, so you should expect to accomplish little when you reach out by phone.
Arthur Medical Centre
Jared H.
Still unable to schedule regular check-ups. Only same-day appointments available, which require calling or visiting the clinic precisely at 8am. Even then, there's no assurance of securing a..
Arthur Medical Centre
JILL M.
I was truly impressed! I scheduled a visit with a doctor who dedicated ample time to assess my condition. The examination was extremely detailed! She arranged for another appointment for the..
Arthur Medical Centre
Ash A.
If I had the option, I wouldn't award them any stars. The care my partner receives concerning prescriptions is appalling; despite receiving final warnings regarding reviews, securing an appointment..
Arthur Medical Centre
Alison P.
The medical team here consistently demonstrates compassion and attentiveness. They're genuinely committed to addressing patient concerns and providing thorough care. Scheduling is remarkably..
Arthur Medical Centre
D R.
Since relocating to this region, I have experienced no issues with the surgery and have consistently been able to secure an appointment. Their assistance with my healthcare concerns has been..
Arthur Medical Centre
Every G.
Absolutely dreadful medical procedure. The staff demonstrated zero empathy when handling delicate matters, such as carelessly revealing private test results in public spaces or making unexpected..
Arthur Medical Centre
Denise M.
The reception staff at the front desk generally perform well. The physicians are competent, but it would enhance the experience if patients could see the same doctor during each visit. The telephone..
Arthur Medical Centre
Joanna S.
The medical professionals here consistently demonstrate warmth and empathy, showing a sincere commitment to patient care. I feel fortunate to receive treatment at this practice.
Arthur Medical Centre
hayley h.
Completely ineffective! A child showing signs of a chest infection is left without available appointments. Try consulting the pharmacy, as they might be able to provide some assistance. However,..
Arthur Medical Centre
Vince S.
It is truly disappointing that they require your name, address, and date of birth just to record that a conversation took place. After collecting this information, they simply inform you that there..
Arthur Medical Centre
Kelly V.
What an absolute gem of a receptionist! She transformed what could have been a stressful medical visit into a genuinely delightful experience. Her warmth and professionalism were truly outstanding...
Arthur Medical Centre
Chris D.
I contacted the reception to discuss changing my medication due to ongoing pain. Previously, my doctor had advised waiting a few weeks before making any changes. However, the receptionist insisted I..
Arthur Medical Centre
David (.
Having resided in this locality for twelve years, I have witnessed the GP surgery's remarkable performance prior to the pandemic. Currently, securing an appointment has become nearly impossible due..
Arthur Medical Centre
Val M.
Throughout the challenging times of the Covid pandemic, the staff consistently demonstrated exceptional support and compassion. We felt incredibly fortunate to have such understanding and attentive..
Arthur Medical Centre
Lisa (.