RH

Rhiannon H. one year ago • From Google

Rating

Bad

Prescription Nightmare: Healthcare System Fails Vulnerable Patient

I have encountered numerous challenges with the surgery regarding the monthly renewal of my mother's prescription, as she is unable to handle this task on her own. I have spent countless hours on the phone, receiving conflicting information from various staff members. Every month, despite assurances that everything was resolved during our last conversation, I find myself having to contact the GP surgery again. It becomes necessary for me to escalate matters and request an urgent prescription because they fail to follow through with their previous commitments. I feel compelled to report this situation to PALS since my mother could experience serious health issues if I didn't advocate for her. To elaborate on this issue: after my mother's 12-month batch prescription expired, the earliest appointment available with her GP was three weeks away. A receptionist informed me that a note would be made for a discussion with the GP pharmacist about arranging a temporary addition of medication until we could see the doctor again. However, when I contacted the pharmacy later, it became apparent that no action had been taken once more. Consequently, I've spent twenty minutes on hold at 11 AM trying to reach someone who can assist me. While it was promised that this matter would be resolved promptly—only one out of six medications has been renewed for just one month—I find myself back in line waiting another thirty minutes at 4:30 PM seeking further answers about what has gone wrong. What adds to my frustration is there being no triage system available over the phone; instead I'm stuck in a queue alongside individuals needing appointments as well—it's all so inefficient! I'm perplexed why there isn't an improved protocol implemented once an annual batch prescription concludes? Surely there should be some notification sent out from GPs when such events occur? My mother relies heavily on these medications each month; she cannot simply skip doses due solely because her batch supply ran its course—isn't that something worth contemplating? It seems likely other patients face similar predicaments too—we can’t possibly be alone in experiencing these complications!

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