KB

Karen B. 4 years ago • From Google

Rating

Bad

Prescription nightmare that left me boiling mad

I'm completely in sync with Rachael's perspective! Over recent months, I've experienced a series of prescription-related headaches, which is especially frustrating when dealing with medications that can cause serious health risks if discontinued. I submit my prescription on time, only to discover upon collection that they claim to have received nothing. When I return to the medical office, they insist the prescription has been printed and is available. In this latest incident, the receptionist promised to place it in a bag for same-day delivery, but predictably, it never arrived. My frustration reached a boiling point when I called again the next day to collect it personally. What infuriated me most was learning the prescription had actually been signed and completed the day following my initial inquiry!!! Their inability to simply be honest and offer a straightforward apology is mind-boggling. I understand they're busy, but this kind of treatment of patients is absolutely unacceptable and completely disrespectful!!

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