BC

Benjamin C. 7 years ago • From Google

Rating

Bad

Prescription orders repeatedly sent wrong items

Over the past week, I have attempted to order my prescription multiple times without receiving the complete medication I require, despite making repeated requests. I have consistently received incorrect items and have found that some medications have been omitted from my orders. I found the interactions with staff to be dismissive and unhelpful. I was concerned when my medication was discontinued due to my inability to attend appointments whilst dealing with a serious health issue, which resulted in difficult withdrawal symptoms and a period of significant emotional distress. I feel the practice is poorly managed and that both clinical and reception staff lack professionalism. I believe the practice has not taken my health concerns seriously and that their approach has negatively impacted my wellbeing. I am considering making a formal complaint about the standard of care I have received over recent months, as I feel my needs have not been adequately addressed.

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