Kilmeny Group Medical Practice
JW
Jakub W. 2 years ago • From Google
Bad
I regularly find that long-standing medications are removed from my repeat prescription without explanation, despite having taken them for a decade for a chronic condition that requires ongoing management. When I attempted to contact the prescriptions department urgently, I waited over an hour in the queue before the line closed without resolution. This has happened multiple times previously, with my longest wait being around two hours before being disconnected. I have made numerous attempts to reach the prescriptions team by phone without success, which raises concerns about their availability and responsiveness. Responses to queries typically take several weeks or occasionally months. After such extended waits, the initial response often suggests closing the matter rather than addressing the underlying issue, which feels dismissive of genuine concerns. I have experienced difficulties with other practices, but the level of service here has been particularly frustrating. The underlying cause appears to be a systemic lack of care and consideration for patient needs, though I cannot pinpoint the exact source of these issues. I find myself needing to take time off work repeatedly to resolve medication matters that are essential to my health and wellbeing, yet my medical requirements do not appear to be prioritised by the practice. The staff I have encountered in person have generally been courteous and supportive, which suggests the practice could function well for those with flexible schedules who can accommodate their availability.
Rhythm u.