Collingwood Surgery

I have had a very poor experience with this practice. There have been repeated issues with appointment scheduling, which is particularly concerning given the nature of the care provided. It appears..

Contacting this surgery has proven to be extremely difficult. It is unclear how patients are expected to access medical care when telephone lines are consistently unavailable. Many other practices..

The receptionist experience fell short of expectations.

My wife attended an appointment today for a procedure that she had arranged herself at one location. However, she was informed that she needed to attend a different location instead. When she..

I've been attempting to reach the practice by telephone since early this morning and only received a recorded message indicating they were unavailable due to a lunch break, which I found quite..

I visited the surgery in the morning to request a consultation with a clinician. The receptionist took down my information and heard what I needed to discuss. She arranged for a telephone..

I attempted to contact the practice by telephone over several days and requested a callback without success. When I visited in person to arrange an appointment, I was informed of a significant wait..

I waited a considerable amount of time for a callback from the practice, but when it came through, I was simply advised to attend the emergency department. No alternative options or further support..

This practice has arranged numerous tests for me and provided excellent support during a difficult period. They consistently make appointments available for my family members, including same-day..

There appears to be a significant problem with the appointment booking service when attempting to contact the practice by telephone. I made multiple attempts throughout the day to reach someone, but..

Absolutely horrendous surgery. Can never get through on the telephone system for a start. Some (not all) of the reception staff are rude and not much help at all. There is no communication..

Inquiries directed to the occupational health department went unanswered and were not processed within a reasonable timeframe. Following a change of address, I felt that my requests were..

I would like to understand the reasoning behind the decision to stop the telephone service for repeat prescriptions in favour of an online system. Was consideration given to older patients, those..

Attended a local surgery with a vision-related concern and found that available appointments were not available for several weeks.

I felt let down by my experience at this practice. My husband underwent a blood test following a prolonged period of illness, but we experienced significant delays in receiving the results. Despite..

The practice is difficult to reach by telephone.

Getting through by telephone takes considerable time, and the new queuing system with its callback feature has not improved the situation and appears to have made it worse. When contact is..

I recently visited the practice and saw a member of the nursing staff who was extremely helpful. I'm grateful for the support provided during my appointment, as it helped to reassure me during a..

I have experienced significant frustration with the approach taken at this practice. Over the past few years, my health concerns have not been adequately addressed, and I feel that cost..

I have consistently had a positive experience throughout my time as a patient at this practice.