The Coatham Road Surgery
LL
Lucy L. 4 years ago • From Google
Bad
I recently contacted the practice requesting a prescription for blood pressure medication, informing the receptionist that my supply was running critically low due to a mid-course change to my medication regimen. I was assured the request had been submitted. Two days later, I contacted the pharmacy to check on the prescription status and confirm delivery arrangements, as I was facing an imminent shortage. The pharmacy advised they had not received it and offered to contact the practice to follow up. The following day, I called the practice and learned the prescription was awaiting authorisation from a clinician. I requested a callback to receive updates on progress, as I had already missed a dose. No callback was provided. That evening, I called the practice again without having received any communication. After an extended wait, I was informed the prescription had been sent to the pharmacy. I then contacted the pharmacy, who suggested I ring back the next morning. I eventually obtained my medication the following day. The practice did not offer any apology for the delay. This situation was particularly concerning given my medical history. Several months prior, I had experienced significantly elevated blood pressure readings and was taken to hospital as an emergency referral. The extended gap in my medication caused me considerable distress and physical discomfort. I am dissatisfied with the level of service provided throughout this process.
Billy D.