Sydenham House Group Practice

A frustrating experience overall. Appointments with medical professionals are extremely difficult to secure, with availability seemingly limited to nursing staff only. On one occasion, a physical..

It would be helpful if the phone lines were answered more promptly. The appointment system could be improved, as same-day slots appear to be the only readily available option, which doesn't work..

I attempted to reorder my medication multiple times by telephone. I was instructed to call back after a certain time, which I did, but the call was not answered and disconnected. This happened twice..

I am extremely frustrated with the attitude of the clinical staff at this practice. I feel sympathy for the reception team who have to manage the complaints from unhappy patients. It appears that..

I had my medication adjusted to include an additional item on my recurring prescription, but over the last five or six weeks there have been consistent issues. There appears to be a significant..

I found the service to be unhelpful and did not meet my expectations.

It is difficult to secure an appointment on the same day or even the next day, particularly when seeking care for a child. The experience of seeing the same healthcare provider is inconsistent, as..

I have been attempting to access my medical records for several weeks now, as they are needed for educational purposes. Each time I contact the practice, I am directed to an automated system rather..

The service fell short of expectations, with concerns about honesty from both staff and clinicians. This practice may not be the best choice.

When you do manage to see a clinician, they can be excellent, but the reception team's approach to patients has been disappointing. I attended with my very young infant a couple of years ago..

I've tried navigating through all the available options on the phone system and each one indicates there are no suitable choices available. It's unclear what patients are meant to do in this..

Extremely disappointing experience with the front desk team. The service provided was not helpful and fell well short of expectations.

The service fell short of expectations. I struggled to secure appointments and was directed toward the online booking system, though I'm unable to access it as I haven't been registered for that..

I've recently been using this service linked to the business I work for. All I can say is that the receptionist who typically answers calls is amazing, they're helpful, and they go the extra mile to..

The clinical team has consistently been satisfactory. However, the administrative and reception staff have not met expectations.

I would give 0 stars if I could. The appointment booking process is extremely frustrating. Calling at opening time results in lengthy hold times exceeding 40 minutes, only to be informed that no..

The reception team have consistently been friendly and accommodating, though securing appointments on the day of contact can be challenging, which appears to be a common issue across many practices..

The phone lines are consistently difficult to reach, and it appears staff are frequently unavailable. The service feels unhelpful overall. When I asked a member of the reception team if they could..

A member of the clinical team demonstrated exceptional care and attentiveness during my visit, along with support for my family member. Their approach was thorough, compassionate, and professional...

Honestly, there's no point attempting to access care here if you require medical attention. You'll be fine if you don't need any healthcare support, as it's straightforward to avoid coming in...