James Alexander Family Practice

After struggling with my mental health and feeling quite lost, I was fortunate to encounter a receptionist who went above and beyond to help arrange an appointment for me. I was then seen by a..

The practice has significant issues with appointment availability, with waits extending several weeks. There have been concerns about prescription accuracy, and the reception team's approach could..

I have been attending this practice for quite some time now and I can honestly say that I find the staff to be very professional and attentive to my healthcare needs. While I have heard negative..

I've been a patient at this surgery for many years and have consistently had a positive experience. Recently, I called to request a telephone consultation and was pleasantly surprised to receive a..

I had a really disappointing experience. The staff were unkind and showed little regard for my concerns. For an extended period, I was given inconsistent information about a matter that was..

Placed a request for medication at the front desk. Two days later, I went to pick it up from the pharmacy, but they informed me it hadn't arrived. I returned to the surgery, where the receptionist..

I have been registered with this practice for approximately 5 years and have attended around 4 times, so I do not use the service frequently. When I do attend, it is because I feel I need medical..

During these hectic times, I must acknowledge that the team at the practice has been exceptionally supportive and compassionate regarding my concerns. Given my professional background working in a..

Challenging experience booking a consultation

I am deeply disappointed with the care my mother has received at this practice over the past year and a half. She has been experiencing significant cognitive difficulties that cause her to become..

The clinical staff member demonstrated kindness, care and professionalism throughout. Their continued support has been greatly valued. They showed a willingness to help with any query or concern. It..

We switched to this practice several months ago and are very satisfied with the decision. Our concerns have been promptly addressed by both the administrative staff and clinical team, and we have..

The reception team has not managed prescription requests effectively on multiple occasions, which has caused difficulties in obtaining necessary items in a timely manner. If you are considering..

Attended the practice for a sit down and wait appointment for one of my children. The staff demonstrated competence and, most importantly, helped my child feel secure and at ease.

I wanted to express my gratitude to the receptionist who assisted me. She was extremely helpful when I called regarding a medical report needed for an appointment with another healthcare..

Was transferred to this practice following a merger with another local surgery. Found the experience quite unappealing and would recommend looking elsewhere if possible.

The service has been disappointing since the change of management at the practice. I have exchanged multiple emails with the patient feedback team, but the experience was no better than my initial..

While the staff are generally courteous, there are significant delays when trying to reach the practice by phone, particularly when navigating the queue system. On a recent occasion, I waited an..

Disappointing experience. I was advised that an in-person appointment wasn't necessary and was told someone would contact me by phone, though this call never came. Given my ongoing mental health..

I received inconsistent guidance on multiple occasions within a week, which left me confused about my care. I found interactions with staff to be dismissive and unhelpful, and felt my concerns were..