Brook Square Surgery

The standard of care has been disappointing. This practice is not recommended. Following a change in staffing, the overall experience has deteriorated significantly. While the nursing team are..

Difficulty reaching the practice by telephone. No option available for receiving calls from hospital services.

I attended the surgery with swelling and pain in my hand. When I attempted to book an appointment, I was informed that only morning slots at 8 o'clock were available, as the receptionist indicated I..

The practice has experienced a decline in service quality, particularly regarding appointment availability. It has been difficult to secure consultations with practitioners. Additionally, there..

The digital platforms here make it straightforward to get timely replies. The approach is comprehensive and well-organised. Additionally, they employ various preventative measures to help avoid..

I share the sentiments expressed by other patients. Since joining this practice a few months ago, I have noticed that many of the staff members seem to display an unhelpful demeanor and appear..

I have been a patient at this practice for many years, but I feel it is time to move on. The process for obtaining medical attention is unnecessarily complicated, and securing a face-to-face..

I would rate this practice much lower if possible. I have been a patient here for many years and recall when the service was of a better standard. Currently, obtaining an appointment is extremely..

Terrible experience with this practice. Despite being instructed to call at 8 am, appointments are not available. The reception team appears indifferent and unhelpful. I am considering switching to..

I would strongly advise avoiding this medical practice. The experience left me feeling worse off than when I arrived. The front desk staff came across as dismissive and appeared to believe they knew..

I'm leaving this review because I've noticed some negative feedback, and I feel compelled to share my own experience. Over the past several years, I have consistently received excellent and..

The reception team's approach fell significantly short of expectations. There appears to be a need for improved training in compassion and empathy. The staff interaction lacked patience and came..

The service quality fell short of expectations. Accessing appointments with a doctor proved extremely difficult. Staff frequently directed patients elsewhere rather than providing care. The facility..

The practice comes across as unwelcoming and dismissive. It's difficult to get appointments with a doctor, and there's a high turnover of staff. Most of the team members are not particularly..

I called to arrange an appointment early in the morning and was seen shortly after, which led to a referral for a specialist consultation at a hospital facility for a future date, along with medical..

The clinical team at this practice demonstrate good capability. However, access to appointments is significantly hindered by the online booking system, which becomes available at 7.45 and closes..

Positive experience with the medical team

Genuinely disappointing service. The phone lines are consistently unavailable, and I've experienced several instances where prescription requests haven't been processed properly, resulting in gaps..

Excellent practice with wonderful team members. There will always be minor issues, but overall they deliver an excellent service. On several occasions when I have called, despite having a full..

The clinical team and nursing staff have been excellent in managing my care, and the administrative and reception staff have been equally welcoming and helpful. I would certainly recommend this..