Southcoates Medical Centre

I called at just after 8am and was informed I was first in the queue. However, when the line was answered at 8.40, I was told there were no appointments available. I questioned how I could have been..

Called today to request a repeat prescription and schedule an appointment, but spent over two hours attempting to get through on the phone before eventually giving up. The experience was extremely..

I found this practice to be extremely disappointing. The surgery appears to have very limited availability, which means I frequently need to seek care elsewhere. Obtaining an appointment is..

This surgery feels poorly managed. Obtaining an appointment is challenging, with typical waits of at least two weeks, or alternatively being directed to call at 8am. When I attempted to call at that..

This medical practice has significant issues with appointment availability that are extremely frustrating to navigate.

I have attempted to secure an appointment or speak with someone by telephone, but my requests have not been addressed. I am dissatisfied with the level of responsiveness and am considering switching..

I would not rate this experience positively at all. The attitude displayed was deeply disappointing. I was scheduled incorrectly for a routine screening appointment, and when I tried to contact the..

Disappointing experience at this surgery. I was redirected here from my regular practice. The staff member I saw was unwelcoming from the beginning. Despite my reason for visiting being documented..

I have been experiencing a lengthy wait to get an appointment with a clinician.

I have multiple ongoing health concerns and have only been able to attend in-person appointments twice over the past two years, despite experiencing symptoms that warranted face-to-face assessment...

The practice has become increasingly difficult to access for appointments since the recent change in management.

It is difficult to secure an appointment at this practice. The phone lines are frequently unavailable when attempting to contact the surgery. If you express a concern or perspective, you may be told..

It is difficult to secure an appointment at this practice. The typical waiting period extends to several weeks, and when availability does arise, consultations are often conducted by telephone..

I have to say, where do I even begin – if I were to describe everything that has occurred over the past couple of days, you would essentially be reading an entire novel. It can take up to 2 hours..

Excellent, helpful team members and a wonderful healthcare professional who genuinely cares about patient wellbeing.

Since the new system was introduced, obtaining prescriptions has become more difficult. I work during the designated hours and am unable to request essential medication outside of these times. No..

Experienced significant delays when attempting to contact the practice by telephone, waiting well over an hour and a half with an extended period on hold. Found the phone system frustrating and..

These concerns warrant further review by relevant regulatory bodies. The experience with clinical staff was disappointing. There were concerns about the appropriateness of advice given by reception..

Following a four-day period of attempting to secure an appointment, the visit proceeded smoothly. The reception process upon arrival was prompt and well-organised. The wait time before being seen..

The service provided fell significantly short of expectations and was deeply disappointing.