KG

K G. 2 years ago • From Google

Rating

Bad

Prescription Struggle at 17:15

I contacted the medical practice at 17:15 to request an inhaler prescription, as I'm asthmatic and could sense my symptoms emerging. The receptionist claimed the doctors had concluded their day (despite the surgery remaining open until 18:30) and directed me to contact 111 or visit the hospital. The receptionist displayed a dismissive, unhelpful attitude and seemed to be inappropriately blocking access to medical care. General Practitioners are meant to prevent hospital admissions, yet the receptionist suggested A&E for an issue easily resolved by a GP prescription. Recommending 111 while the surgery was still open struck me as completely illogical. Predictably, when I consulted 111, they instructed me to return to the GP within the hour, so I physically went to the practice. The receptionist was visibly irritated and insisted the GP surgery isn't an emergency service... although I wasn't seeking emergency treatment, merely a straightforward prescription that would take mere moments to generate. A GP ultimately wrote the prescription, contradicting the receptionist's earlier claim that the doctors had departed for the day. The reception staff demonstrated unprofessional, deceitful, and thoroughly unwelcoming behavior.

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