JR

Just R. 2 years ago • From Google

Rating

Bad

Prescription troubles with broken phone line

Update: The situation has deteriorated. Previously, there was a straightforward email system for repeat prescriptions that I had mastered, but now it's no longer available. I was left in the dark for eight days. While the old method required occasional phone checks, it at least functioned. Now they're pushing me to "Get The App" or use their website booking system. I'm done with apps, whether for the NHS or any other service. The Phone Line is Completely Unreliable! It rings momentarily before switching to a constant tone. I genuinely fear this communication breakdown could have fatal consequences for someone trying to reach medical support. This has happened to me repeatedly. Someone needs to alert the authorities about this. Sitting in the waiting room, I'm hearing a continuous loop of patients' frustrations - similar complaints about prescription issues, even worse online experiences, where you go through entire sign-up processes only to find no available appointments.

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