NV

Nirrupama V. one year ago • From Google

Rating

Poor

Prescription wasn't sent despite staff reassurance

I was given a diagnosis of a respiratory infection and was informed that my prescription would be sent to a pharmacy for collection on the same day. However, after a day had passed, I discovered through a member of the reception team that the prescription had not actually been sent. As I had been experiencing a persistent cough for over two weeks and was in need of medication, I had attended the practice for an urgent appointment. I had to make two separate calls to the practice, both involving lengthy waits in the telephone queue, before my prescription was finally dispatched to the pharmacy. I would recommend that patients verify directly with the healthcare professional who has prescribed medication to confirm that it has been sent to the pharmacy. Contacting the practice by telephone can result in significant delays due to high call volumes, which meant that visiting the reception desk in person became the most practical solution for resolving the issue.

Other reviews for Regent Medical Centre