EH

Ellie H. 6 months ago • From Google

Rating

Bad

Prescriptions repeatedly not processed when requested

I would rate this experience much lower if possible. On multiple occasions, my father has experienced gaps in receiving his regular medications because prescriptions have not been processed promptly, despite repeated requests to address this issue. My stepmother has been experiencing significant discomfort and physical tension that has affected her wellbeing. The initial assessment suggested heartburn, though she questioned whether this diagnosis fully explained her symptoms affecting multiple areas of her body. Despite her concerns, she was provided with treatment aligned with the initial assessment. I feel this practice has not met expectations and represents a disappointing experience. I have concerns about the level of patient care and consideration provided. I question the qualifications and competence of the staff working at this surgery.

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