Big Z. one year ago • From Google
Bad
Would rate lower if the system allowed it, genuinely surprised the rating stands where it does. The service has been deeply disappointing, with recurring issues around prescription delivery to the pharmacy for essential medication, and multiple instances where promised contact has failed to materialise. There are serious questions about the competence and organisation of the practice.
Neil W.
4 years ago My appointment was delayed beyond the scheduled time. I did not receive any communication regarding the delay. I had been expecting to be seen at my allocated slot and remained unseen. The lack of..
Jonathan M.
4 years ago I found the service to be disappointing overall. The reception team came across as dismissive and unhelpful in their manner of communication. Care and attention seemed lacking throughout my..
Anonymous U.
3 months ago If it were possible to give negative stars, this would receive a substantial minus rating. This practice regularly struggles to process repeat prescriptions for my regular medication, leaving me..
Charlotte M.
3 years ago I am very frustrated with this service. I have been calling each morning attempting to secure an appointment while managing ongoing health concerns. I have now been informed that a face-to-face..
Andrew K.
one year ago I have to give credit lately to this surgery for the care provided. My partner has had a difficult time recently and has had to write critical reviews in the past, but over the last few months the..
Glen R.
one year ago The staff were not particularly welcoming, and I continue to feel quite unwell.
Lauren L.
4 years ago The most welcoming GP practice I have ever been a patient at. Every member of staff I have encountered, whether at reception, nursing, or clinical roles, has been genuinely pleasant and helpful. I..
Jane A.
3 years ago Unable to schedule appointments by telephone anymore, with online booking being the only option available! This doesn't account for those who may struggle with digital platforms....seems like poor..
Edward M.
2 years ago The team here demonstrated excellent courtesy and warmth throughout my visit.
Mr P.
3 years ago Getting an appointment at this practice proves to be quite challenging, regardless of how promptly you attempt to book. This situation is rather disappointing.
Nagendra K.
9 months ago My recent blood work indicated notably reduced vitamin B levels, and the healthcare provider recommended an intensive course of injections as treatment. However, after a month of waiting, I was only..
Maz M.
9 months ago I have been very satisfied with the care I have received over the past few years. I have been able to obtain appointments promptly, sometimes on the same day and occasionally within a very short..
Ste H.
3 years ago It would be easier to win the lottery than to get through to this practice.
Vicky H.
3 years ago I have been a patient at this practice for over two decades and have witnessed a significant decline in the quality of service provided. I have experienced considerable difficulty in contacting the..
B W.
10 months ago It appears that some medical staff members may not be fully engaged with their responsibilities, and administrative personnel seem quick to label concerns as inappropriate when issues are raised...
Midge M.
3 years ago The receptionist demonstrated a lack of compassion when handling my call while I was experiencing physical discomfort and emotional distress. I had explained my need for a face-to-face appointment..
Daniel C.
4 years ago Poor service overall. Obtaining an appointment proves extremely challenging. Getting seen by a doctor rather than another healthcare professional is even more difficult.
Val R.
4 years ago The practice could benefit from enhancing their telephone manner and making interactions more welcoming when patients call.
Susan H.
2 years ago The practice provided excellent service, with availability for an appointment the same day.
Vanessa H.