The Park Surgery

All the staff members I have encountered have been wonderful, efficient, compassionate, and supportive. However, the new automated telephone system is disappointing and quite difficult to navigate...

I requested an appointment through the online system and received a swift response. I was seen by a clinician who demonstrated professionalism, helpfulness and efficiency. I was very satisfied with..

This practice has a poor reputation, yet I have consistently received excellent service. I submitted a prescription request in the morning and collected it within an hour and a half the same day...

I experienced an issue with my online prescription and the staff member at the surgery went above and beyond to resolve it for me. Well done 👏

It took some time to reach the practice by telephone, however I was able to secure an appointment on the same day, which I greatly appreciated.

Was given a good hearing by the clinician. Conducted a thorough examination and demonstrated a kind and attentive approach. Thank you for the excellent care provided.

I am very dissatisfied with this medical practice. When I requested additional medication, I was refused without adequate explanation. The staff claimed to have no record of my visits despite..

Would like to thank the practitioner for taking the time to have an open conversation with me. What a lovely person, very thorough and professional – a real asset to the practice ☺️

Excellent service and I would describe it as dramatically improved this week. I completed the online assessment form and received a callback from reception with an appointment offered on the same..

I wasn't feeling well and submitted an online request for an appointment. I received a slot to be seen within 15 minutes of my submission. Although there was a 30 minute wait when I arrived, both..

Disappointing. I have had better experiences with medical practitioners elsewhere.

Desperately in need of improved customer and patient care training, particularly to avoid being patronising when patients ask straightforward questions and seek simple answers. There seems to be a..

I am very grateful to be registered at this practice. I had an online consultation early in the morning, received a phone appointment shortly afterwards, and was seen promptly by a clinician at 9..

I have been living in the area for approximately a year and have made two online requests for appointments during periods of illness. On both occasions, I received a response on the same day and was..

Have been attending this practice for over a year and the reception team, pharmacy staff, and clinical team have consistently been helpful throughout my time here.

Absolutely wonderful service! The team members are very efficient and polite. Came here after having ongoing negative experiences elsewhere and so far so good :)

I have had a deeply frustrating experience at this practice, as has the rest of my family over an extended period. Following years of unexplained symptoms including fainting and other concerning..

This practice has developed a poor standing, and based on my own experiences, I find myself unable to disagree with that assessment. To illustrate, when I attended for a blood test, I attempted to..

I have suffered with my mental health over the last few years and I can not fault the surgery for their support. During this time I have had various physical health issues, and I have always been..

Called early in the morning regarding urgent health concerns and was informed of being first in the queue, however remained on hold for an extended period. After waiting significantly longer than..