JJ

John J. one year ago • From Google

Rating

Bad

Primrose surgery failed me during painful injury

On 19/11/2024, I reached out to Primrose via askmygp, explaining that I had injured my neck, shoulder, and bicep while moving a TV box. I emphasized the intense pain that was preventing me from sleeping and desperately requested medical assistance and strong pain medication. After speaking with their reception and describing my unbearable discomfort, I was told the 'doctor' recommended physiotherapy. Despite clearly communicating the severity of my condition, I was promised a pharmacist would contact me the next day. Unwilling to endure another 24+ hours of excruciating pain, I visited TGH walk-in clinic. There, I was efficiently seen, received powerful painkillers, and was given three specific rehabilitation exercises. Primrose's handling of my medical situation was completely inadequate. They demonstrated zero compassion or genuine concern for my health, leaving me extremely disappointed with their service.

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