Priory Surgery
Maddy M. 4 years ago • From Google
Bad
Priory surgery nightmare scheduling and broken appointments
The administrative setup at Priory Surgery is a complete mess. Scheduling an appointment is incredibly challenging. I've attempted to call multiple times on the recommended days and times, only to be repeatedly redirected to different dates and weeks. Their supposedly efficient online booking system has been equally useless - I've received no response after 3.5 weeks of waiting. During my sole successful appointment attempt, myself and 3-4 other patients endured nearly an hour of waiting, only to learn the GP we were scheduled to see wasn't even at the practice that day. We were instructed to return in the afternoon to see an alternative doctor. This was extremely inconvenient, having taken the morning off work, and represented a total waste of time. While I acknowledge the immense pressures facing NHS services, I'm accustomed to extended waiting periods. However, the booking process should not be this arduous, and patients should reasonably expect to see a doctor within their scheduled appointment time. The administrative and management systems desperately require a comprehensive review and staff retraining. The entire experience is profoundly frustrating and demoralising. I'm genuinely concerned that my medical condition might worsen, given my month-long struggle to secure an appointment. I've awarded one star solely for the alternative GP who was excellent and the select reception staff members who maintained professionalism and politeness.
Dr Hilma is exceptional. She stands out as the top general practitioner in Bristol. In contrast, the practice's leader, Dr Warrington, demonstrates poor judgment - she's passive about the Broadwalk..
Priory Surgery
Gill H.
Thoroughly disappointing experience across the board, definitely the most subpar medical practice I've ever been associated with.
Priory Surgery
Ben B.
Terrible experience. Scheduling consultations is incredibly difficult, and it seems they discard a significant portion of their incoming mail, as it took multiple letters before they would process a..
Priory Surgery
agbaje a.
The majority of employees at this medical practice display a discourteous and rushed demeanor when interacting with patients, both on the phone and in person. They consistently lack empathy and..
Priory Surgery
annabel g.
I've discovered that every member of the team is supportive, diligent, and compassionate. The physicians provide thorough explanations and collaboratively develop a treatment strategy with patients...
Priory Surgery
Sarah M.
Despite some minor shortcomings, I've experienced quality healthcare at this practice. During our initial consultation, they promptly identified an eye condition in my son that had gone unnoticed..
Priory Surgery
Lorraine H.
Scheduling an appointment seems impossible, and I've been struggling for months. My son's referrals were left unprocessed for half a year, simply overlooked. As a result, my child is now..
Priory Surgery
steffy m.
I had been a patient at this medical practice for an extended period_ It's disappointing, as I previously held them in high regard. Six months after switching surgeries, I now realize I should have..
Priory Surgery
Lauren L.
The staff member at reception, Vicky, provided exceptional customer service with her helpful demeanor, patience, and valuable safety guidance.
Priory Surgery
Pauline W.
I consistently appreciate the medical facility's approach. While the front desk staff inquire about your condition, it's clearly to ensure optimal care. When my son sustained an injury at school,..
Priory Surgery
Hannah W.
I recently switched to this medical practice after relocating, and when I phoned to discuss transferring my records, the receptionist's attitude was shockingly dismissive and demeaning. Their..
Priory Surgery
Jenny S.
Arrived recently in this location, the sign-up process was smooth and straightforward. The front desk personnel were friendly, and the nurse was particularly kind and attentive.
Priory Surgery
Sarah G.
When you call, the phone message clearly outlines the importance of explaining your appointment needs to the receptionist. The staff are incredibly supportive and responsive - their attitude will..
Priory Surgery
Holly E.
The medical staff at this facility are friendly and approachable. Their digital scheduling platform is convenient, eliminating the hassle of being stuck on hold. However, there's one minor..
Priory Surgery
Michaei B.
The personnel here are absolutely top-notch - incredibly courteous and supportive across every level. From the nurses to the reception staff and doctors, everyone works together seamlessly. Their..
Priory Surgery
Summer M.
The current system is terrible, with the discourteous receptionist making scheduling an appointment a nightmare. She instructs patients to call back the next day to potentially book a slot a month..
Priory Surgery
Pringle P.
Utterly futile attempting to reach them by phone. Dial precisely at 8am and find yourself 30+ in the queue, facing a staggering 55-minute wait. By the time someone finally picks up, all appointment..
Priory Surgery
Cammie M.
As an individual struggling with phone-related anxiety (which is ironically one of the reasons I'm seeking medical care), the process of scheduling a GP appointment online should not be this..
Priory Surgery
Hannah T.
Every attempt I make to schedule a consultation with this medical practice is met with the frustrating directive to "try again on a specific day". Despite dedicating significant time - waiting on..
Priory Surgery
Cristina R.
Fantastic healthcare experience! I've been a patient with this practice for an extended period, and their staff consistently demonstrates outstanding friendliness and support. Whether interacting..
Priory Surgery
Harry P.