Priory Surgery
Maddy M. 4 years ago • From Google
Bad
Priory surgery nightmare scheduling and broken appointments
The administrative setup at Priory Surgery is a complete mess. Scheduling an appointment is incredibly challenging. I've attempted to call multiple times on the recommended days and times, only to be repeatedly redirected to different dates and weeks. Their supposedly efficient online booking system has been equally useless - I've received no response after 3.5 weeks of waiting. During my sole successful appointment attempt, myself and 3-4 other patients endured nearly an hour of waiting, only to learn the GP we were scheduled to see wasn't even at the practice that day. We were instructed to return in the afternoon to see an alternative doctor. This was extremely inconvenient, having taken the morning off work, and represented a total waste of time. While I acknowledge the immense pressures facing NHS services, I'm accustomed to extended waiting periods. However, the booking process should not be this arduous, and patients should reasonably expect to see a doctor within their scheduled appointment time. The administrative and management systems desperately require a comprehensive review and staff retraining. The entire experience is profoundly frustrating and demoralising. I'm genuinely concerned that my medical condition might worsen, given my month-long struggle to secure an appointment. I've awarded one star solely for the alternative GP who was excellent and the select reception staff members who maintained professionalism and politeness.
I've been experiencing significant difficulties securing medical appointments at this practice, especially for urgent health concerns that have necessitated 111 service calls and instructions to..
Priory Surgery
Deb B.
I just attempted to schedule an appointment, and the receptionist was immediately abrasive and agitated, far from being professional. I'm unable to secure a booking. The front desk staff was..
Priory Surgery
Hannah T.
Every attempt I make to schedule a consultation with this medical practice is met with the frustrating directive to "try again on a specific day". Despite dedicating significant time - waiting on..
Priory Surgery
steffy m.
I had been a patient at this medical practice for an extended period_ It's disappointing, as I previously held them in high regard. Six months after switching surgeries, I now realize I should have..
Priory Surgery
annabel g.
I've discovered that every member of the team is supportive, diligent, and compassionate. The physicians provide thorough explanations and collaboratively develop a treatment strategy with patients...
Priory Surgery
Sarah G.
When you call, the phone message clearly outlines the importance of explaining your appointment needs to the receptionist. The staff are incredibly supportive and responsive - their attitude will..
Priory Surgery
Aidan B.
Terrible surgical experience with incredibly disrespectful and demeaning front desk personnel
Priory Surgery
THE G.
Absolutely exceptional service, with staff who go above and beyond to help. I'd be hard-pressed to find a medical practice in this region that compares to their level of care and dedication.
Priory Surgery
Gill H.
Thoroughly disappointing experience across the board, definitely the most subpar medical practice I've ever been associated with.
Priory Surgery
Cristina R.
Fantastic healthcare experience! I've been a patient with this practice for an extended period, and their staff consistently demonstrates outstanding friendliness and support. Whether interacting..
Priory Surgery
Alice B.
Every member of the team, including front desk personnel, nursing staff, and physicians, are incredibly welcoming and approachable. I've never encountered any issues during my visits to this medical..
Priory Surgery
Danny H.
absolute nightmare medical practice - would rate zero stars if possible - scheduling is a brutal battle and getting prescriptions is like pulling teeth - total exercise in frustration and pointless..
Priory Surgery
Holly E.
The medical staff at this facility are friendly and approachable. Their digital scheduling platform is convenient, eliminating the hassle of being stuck on hold. However, there's one minor..
Priory Surgery
Christopher L.
Absolutely dreadful medical procedure. They cancelled my scheduled visit because I was late due to unavoidable traffic congestion, and now my next possible appointment isn't for another month. The..
Priory Surgery
Nicola H.
The medical practice's actual care is acceptable, provided you manage to secure a consultation. However, the entire process of scheduling an appointment is incredibly frustrating. The entire..
Priory Surgery
Alejandra R.
The front desk staff display a lack of courtesy and seem indifferent to patients' needs. The sole compassionate individual was a Venezuelan employee who has been absent recently.
Priory Surgery
K K.
Exceptional care provided by the nursing team, demonstrating both warmth and professionalism. The vaccination process was incredibly well-organized and smooth.
Priory Surgery
Arina S.
I've been consuming medication with potentially dangerous cumulative effects for a quarter of a year, and despite my physician's refusal to prescribe it, I'm now compelled to restart the treatment..
Priory Surgery
Richard H.
Punctual scheduling with competent and knowledgeable personnel.
Priory Surgery
Ed A.
Despite the hectic pace typical of modern general practices, this clinic consistently provides assistance during critical moments. The medical staff, from physicians to nurses, are exceptional.
Priory Surgery
Adrienne D.