Cowes Medical Centre
DP
D P. one year ago • From Google
Bad
I submitted a letter to a clinician by posting it through the practice door as I was unable to reach anyone by telephone. I clearly marked the envelope as private and addressed it to a specific clinician, intending for them to read it confidentially upon their return. After several days without a response, I called the practice to follow up. The receptionist informed me the clinician was absent that week, which I understood. However, I was then told that the letter had been opened and read by reception staff, who proceeded to discuss its contents with me over the phone. I felt this was a serious breach of confidentiality and privacy. The letter should have remained sealed and been handled only by the named clinician upon their return, with any necessary follow-up arranged through appropriate channels. This experience has left me with significant concerns about how the practice handles confidential correspondence. I also found some interactions with reception staff to be unhelpful and dismissive. The appointment booking system is frustrating—when calling for an appointment, I am asked to explain the reason for my visit, yet I am frequently told to call back the next morning when lines are busier. If appointments cannot be offered based on the information provided, there seems little point in requesting these details in the first place.
Emma G.