West Rainton Surgery

The practice has not been particularly supportive regarding mental health concerns. There have been difficulties with completing necessary paperwork for official bodies. Additionally, the surgery..

Excellent practice with welcoming team members who clearly operate in a demanding environment.

The staff members are genuinely helpful and friendly. I had my first appointment with a clinician at the practice and found them to be excellent. They made it very easy to communicate and discuss my..

I attended to register and inquired with the receptionist about accessing the digital prescription service. The response was unhelpful, with a negative attitude toward my questions. I decided to..

The waiting times have been disappointing. On one occasion, I waited considerably longer than expected with a very young child. It seems unclear why appointments are scheduled for children if there..

The clinical staff were excellent and the reception team provided great service. The main area for improvement was the pharmacy experience.

The team consistently demonstrates a willingness to provide assistance and support, making this a practice I would be happy to continue attending.

Had an appointment today with medical staff who were among the most impressive I've encountered in quite some time.

New to the practice, have had a wonderful experience so far. Managed to secure appointments without much delay, appointments have run on schedule, and the clinical staff have been very pleasant. The..

I was given a diagnosis of a shoulder condition causing restricted movement. There was a waiting period of several weeks before I could receive an injection treatment, which the practice was able to..

Excellent practice with wonderful team members throughout, from front desk to clinical staff. Highly recommended.

I had a conversation with a receptionist who was exceptionally helpful, courteous, and pleasant. This staff member is clearly a valuable asset to the practice.

A member of the medical team phoned me on Monday and went above and beyond with their support. They were genuinely lovely and I cannot thank them enough for the care they provided, even though the..

The team members are accommodating and supportive. However, finding an available parking space can be challenging.

Recently joined this practice and received a telephone call to arrange an annual cardiovascular health review. The clinical staff member who conducted the initial assessment was outstanding. During..

It was straightforward to secure an appointment and the care provided was handled effectively.

The facility maintains excellent cleanliness and creates a pleasant, relaxing atmosphere. The practice operates smoothly and efficiently, offering patients flexibility in how they access..

The waiting room appeared to have very few patients, and there were no available appointment slots for an extended period. I am considering exploring private healthcare options instead. I am..

I have been unable to secure an appointment due to the telephone line not being answered.

The medical staff and reception team are lovely. However, I would recommend considering alternative services for maternity care.