Biddlestone Health Group

Managing effectively despite significant reductions in healthcare funding

Struggling to secure an appointment at this practice, unfortunately. That said, the clinical staff members are genuinely professional and pleasant when you do manage to see them.

Consistently helpful, courteous, and professional in manner. Both phone and new online booking systems function effectively for scheduling appointments.

I recently attended an appointment and found the healthcare professional to be exceptionally warm and easy to talk to.

Anyone complaining about it being difficult to get an appointment should really try living in any major city south of Leeds I've just moved back from the area after six months, one of the main..

Despite the challenges facing the NHS and general practice more broadly, I consistently feel well cared for at this practice. The team does excellent work!

The entire team consistently demonstrated kindness and helpfulness :)

I attended an appointment with a member of the nursing staff who I felt was dismissive of my concerns and did not adequately address my discomfort. Rather than conducting a thorough assessment, I..

I would like to express my gratitude to the trainee healthcare professional who visited my home to assist with my musculoskeletal issue. I am pleased to report that I have made good progress and..

Getting an appointment feels incredibly difficult. The booking system requires calling at a specific early morning time, and even then it's often impossible to reach anyone or find available..

This is the finest general practice and health centre I have ever attended. Every member of the team is outstanding, and they genuinely take the time to listen carefully to patients. The digital..

Recently received a vaccination appointment that was completed quickly and smoothly.

The receptionist on duty this morning demonstrated poor customer service abilities. She came across as unwelcoming and appeared reluctant to assist me. Her manner was quite discourteous. There seem..

I joined this practice approximately five months ago and have been very pleased with the standard of service and care provided. The reception team have been welcoming and supportive, which compares..

I've had some rather disappointing encounters with the practice lately. The service was considerably better before the pandemic.

The receptionist displayed a dismissive and impolite manner, which detracted from the overall experience. This has been a recurring issue on previous visits, where interactions at the front desk..

Generally, the clinicians and team at this practice provide excellent care. However, my family and I found one particular appointment to be disappointing. The clinician seemed hurried and did not..

I have attended this practice regularly over the past year and have found it straightforward to book appointments. However, I have noticed a consistent pattern where clinical staff members appear..

I waited a considerable time on the phone attempting to schedule an appointment, which I anticipated would be the case. Once I reached someone, I was offered a callback consultation option. I agreed..

The clinician at this practice has been exceptionally helpful and supportive. They showed great understanding regarding my child's school needs and took the initiative to liaise with a specialist on..