Coulby Medical Practice

This is a bustling medical practice, which understandably makes it challenging to reach them during peak hours. That said, the quality of care provided is outstanding. It's worth bearing in mind..

I sustained a rib injury approximately four weeks ago and needed to request a sick note through the online consultation system. The note was completed with errors, as a telephone request could not..

A frustrating experience overall. The practice directed me to use the online consultation system, then contacted me several hours later to say there were no same-day slots available despite the..

After experiencing care at another medical facility over the past few months, I gained a real appreciation for the exceptional service provided here. The front desk staff are genuinely attentive..

2 stars as the receptionist during standard hours was lovely and helpful otherwise it would be minus 1 Called the out of hours service Found the interaction to be quite rushed and lacking in..

I have been a patient at this practice for many years and have consistently had excellent experiences. I recently used the online consultation service and received a response with treatment on the..

The practice provided genuine support when I was dealing with a health issue.

I would like to express my gratitude to the entire team for their efforts in ensuring that repeat medications are dispensed promptly and for continuing to provide telephone consultations during..

I attempted to reach the practice multiple times during the early morning period but experienced significant difficulty getting through. When I finally managed to connect after numerous attempts,..

I really appreciate the professional guidance I received regarding my health concern. The service was prompt, efficient, and genuinely helpful. I'm grateful for the support provided, as it has given..

Have always had a positive experience at this practice and find all the staff to be very supportive. Recently used the online consultation service and received a response in approximately thirty..

The team at this practice are wonderful and I've consistently been able to get in touch with someone, whether through a telephone call or by using the online consultation service.

It takes a considerable amount of time for the phone lines to be answered, and the processes in place seem unnecessarily complicated. The requirement to handle prescription requests in person meant..

This one star is only because the reception team don't answer the phone. The clinical staff are lovely but attempting to get through to book an appointment or even to reach reception is extremely..

During a period when the NHS faces significant challenges, I have consistently experienced compassionate, professional and supportive assistance from all staff members, whether at reception or in..

The team here is consistently wonderful! They go above and beyond to assist ❤️

The reception staff were courteous and accommodating. The online consultation system was convenient to use. Communication throughout was clear and effective.

The reception team members are friendly and welcoming. Most of the clinical staff are good, although some could benefit from listening more carefully to what patients have to say.

I have experienced persistent difficulties when attempting to book an appointment through the online system. Each time I have tried, I receive the same response indicating that no slots are..

Excellent and supportive team members, with receptionists who were particularly impressive! They deserve recognition as they work within challenging circumstances beyond their control. The practice..