AM

Abena M. 2 years ago • From Google

Rating

Excellent

Professional service with one rude exception

Ronika Brown and Tia (the manager) demonstrate the professional compassion essential in their roles. These two individuals truly deserve recognition for their exceptional patient care. However, I encountered another staff member whose demeanor was completely unacceptable. I reluctantly complied with her instructions, feeling uncomfortable with her approach. Her communication style was highly inappropriate, speaking to me in a condescending manner. My friend who witnessed the interaction was equally appalled and wanted to document her unprofessional behavior. I discouraged this, recognizing the lack of empathy from this employee. She urgently requires training in interpersonal skills and emotional intelligence. For all she knew, I could have been an official inspector evaluating her workplace conduct.

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