Posterngate Surgery

I haven't had cause to use their services frequently, which is positive, but during the limited times I have attended, I found the administrative and office staff challenging to deal with.

We are extremely fortunate to have such an outstanding medical practice in our area. There is a genuine commitment to helping patients, with compassionate and responsive clinical and support staff..

I want to express my gratitude for the compassionate and attentive care I have received from the team at this practice. I would particularly like to highlight one clinician who demonstrated..

The reception team were extremely helpful and accommodating. The clinical staff demonstrated a high level of competence and professionalism. The overall standard of care and services delivered was..

Received a parking fine while attending the surgery, despite being a legitimate patient visit. The management response to this issue was perceived as dismissive and unhelpful. One member of the..

The entire team demonstrated professionalism throughout my visit. They are currently managing their responsibilities very well and handling the vaccination programme effectively. I felt secure and..

I would not recommend this practice. The clinical staff and reception team did not provide the level of service I expected, and I found the interactions unhelpful and unwelcoming.

It is disappointing that this practice continues to employ staff at reception who communicate with patients in a manner that feels unwelcoming and dismissive. The interactions we experienced were..

I have been a patient at this practice for many decades and have consistently experienced professionalism and compassion from the clinical team. The facilities and services available at the present..

I would rate this practice lower if the scoring system allowed it. The administrative processes require improvement. When staff indicate they will contact you, follow-up calls often do not..

I had a very positive interaction with the healthcare professional who was attending to my care.

I was a patient at my previous practice for approximately 65 years and found it to be satisfactory until the pandemic, after which I felt the service changed significantly. I had been receiving..

Positive experience with the service provided

The reception team provided excellent service, among the best I have experienced. Despite a longer wait time, the staff member ensured I could secure an appointment at a convenient time and gave me..

Excellent service. I recognise how demanding the workload is for the team, which must be quite challenging, but one of the reception staff members took the time to listen carefully and genuinely..

I have found the medical professionals and team members to be very helpful and approachable. I have received phone communications to stay informed about various matters. I have reviewed feedback..

I feel disappointed by the current state of healthcare services in this country. The pressures on medical professionals must be considerable.

I had my prescription placed in the letterbox on Saturday. When I returned to collect it on Wednesday, allowing for two complete working days plus additional time, it still wasn't prepared. I came..

The quality of care at this practice is inconsistent. While some clinicians provide excellent service, I have had disappointing experiences with other staff members that have left me frustrated with..

I have found the experience disappointing so far and have concluded that I should discontinue my medication. When a medication that was previously prescribed and on my repeat list is not included on..