Fountain Practice

The reception team appeared dismissive and lacked adequate training. They seemed unaware of patient needs and failed to demonstrate compassion towards those presenting with clear worries.

Since the pandemic, I feel the standard of service has declined considerably. The appointment booking system is now exclusively online, and there are lengthy waits of around two weeks just to..

I have been a patient at this practice for over two decades and have consistently had a positive experience. Occasionally it can be challenging to secure an appointment, including when calling..

The practice appears to prioritize minimizing face-to-face consultations with patients.

The reception staff came across as unwelcoming and struggled to manage basic appointment bookings. During a previous visit, I spent nearly two hours in the waiting area after checking in via the..

An excellent medical practice that makes scheduling appointments straightforward and convenient. The clinical staff are consistently friendly and supportive. The facilities are kept to a high..

I found it challenging to secure an appointment, as the booking process required multiple back-and-forth exchanges through the online messaging system with reception staff before an appointment slot..

The clinician demonstrated considerable kindness and dedication, conducting thorough assessments and making genuine efforts to provide assistance. I am very appreciative of the excellent standard of..

A member of the reception team has displayed a pattern of behaviour that I found to be curt and unwelcoming, particularly during telephone interactions. This approach feels inappropriate within a..

I have had a very disappointing experience with this practice since transferring here following my house move. I would not recommend it to others. The clinical staff appear to lack the experience I..

I have been attending this practice for the last 25 years and the service has consistently been of a helpful standard, but most importantly the clinical staff and reception team have always been..

The service provided was excellent from start to finish, encompassing the initial remote consultation through to the referral process at the local hub and subsequent appointment with the specialist..

The reception staff could be more welcoming and helpful. There is inconsistency in which clinician is seen at appointments. The practice frequently runs behind schedule. Overall, the service has not..

I'm quite surprised whether this practice actually takes time to read their feedback. I cannot express anything beyond what has already been mentioned! The front desk team are unhelpful! They..

I had a pleasant appointment today with a clinician who was very attentive to my needs. My current medication was discontinued as it may not have been the right fit, and an alternative was suggested..

The entire day's appointments were fully booked. The reception staff member displayed a notably unfriendly manner and lacked courtesy throughout the interaction.

Updated 2022. Due to covid all appointments need to be booked via the website. The website interface is not straightforward when trying to locate the appointment booking function. The system tends..

I felt that the staff member's manner was dismissive and unhelpful when I raised concerns about privacy during a procedure. When I requested appropriate covering, I was told this wasn't a hospital..

I attended with a shoulder issue and was referred to physiotherapy. During my initial appointment, I felt the examination was quite brief and no pain relief was offered. I wasn't asked to schedule a..

I absolutely love this practice. I have been a patient here for 23 years and have consistently found all the staff to be extremely kind and helpful. When I relocated away from the area, I..