Wolverhampton Road Surgery
James S. 8 years ago • From Google
Bad
Promised callback after three days, never came
I am extremely disappointed with the care my young infant son has received. He has been experiencing eczema for an extended period, and the treatment approach has consisted solely of various topical creams. When I expressed concerns that these were ineffective and his condition was deteriorating, I was referred for specialist assessment. However, I was informed of a substantial waiting time for hospital appointments and advised to either monitor for cancellations or contact the practice to request an earlier review. I followed this guidance and made contact with the practice, but was told the clinician was unavailable and that someone would email and call me back. After waiting several days without hearing anything, I booked another appointment. During this visit, I communicated my frustration about the lack of progress in a direct manner. I was subsequently offered another appointment with a different clinician the following day. Following this appointment, I received correspondence regarding my conduct during the previous visit. However, I felt my actions were entirely justified given my concerns for my son's wellbeing. The clinician I saw expressed serious concern about how the condition had been managed and indicated they would be raising this with the practice. I feel the care provided has been inadequate and I intend to escalate this matter further through appropriate channels, as I believe the standard of service falls significantly short of what should be expected.
Disappointing experience with appointment booking. When attempting to schedule a visit in advance, I was informed this wasn't possible and that I would need to call at 8am on the day of the..
Wolverhampton Road Surgery
Daisy (.
Took my mum to see a physiotherapist who I think was a locum, and he was excellent. He gave my mum his full attention, was straightforward in his approach and actually addressed her concerns, which..
Wolverhampton Road Surgery
James S.
I am extremely disappointed with the care my young infant son has received. He has been experiencing eczema for an extended period, and the treatment approach has consisted solely of various topical..
Wolverhampton Road Surgery
L B.
Extremely poor service. Difficulty obtaining an appointment. Very concerning as health declines. The practice appears unable to manage demand.
Wolverhampton Road Surgery
John L.
The receptionist was very pleasant and efficiently booked an appointment for me within moments. She demonstrated helpfulness and maintained a professional manner throughout the interaction.
Wolverhampton Road Surgery
Ken B.
I was very impressed with the welcome I received when I first attended this surgery. The staff were very friendly and welcoming. I had been experiencing a persistent ear issue for several months and..
Wolverhampton Road Surgery
Chris B.
I feel let down and dissatisfied. I have been attending this practice for many years and regrettably feel the standard of care has diminished noticeably. There appears to be a lack of consistent..
Wolverhampton Road Surgery
Steven S.
I utilised the online messaging system to request an appointment, which indicated a response time of 48 hours, with potential delays due to the bank holiday period. A member of the clinical team..
Wolverhampton Road Surgery
natalie t.
Had my baby's first set of vaccinations with the same healthcare professional who has administered jabs to my children previously, and they have consistently been absolutely wonderful! They explain..
Wolverhampton Road Surgery
Elaine B.
Had an emergency appointment and was seen promptly. The healthcare professional was excellent with my child, showing genuine care and willingness to help. All necessary assessments were carried out..
Wolverhampton Road Surgery
Ellie D.
Outstanding, swift, effective and compassionate care.
Wolverhampton Road Surgery
Wasim K.
The standard of service provided was extremely disappointing. Obtaining an appointment proved to be exceptionally difficult. The criteria used to determine what constitutes an urgent matter remains..
Wolverhampton Road Surgery
William H.
I experienced very poor service at this practice. I requested to speak with a doctor but was directed to speak with a clinical practitioner instead. During our phone conversation, we discussed my..
Wolverhampton Road Surgery
Katie L.
I spent several weeks attempting to secure an appointment by phone before deciding to submit a request through the surgery's online form, which is advertised as being suitable for non-urgent..
Wolverhampton Road Surgery
David R.
Extremely disappointing. Securing an appointment at this practice is very difficult. Even when you do manage to get one, you may find yourself waiting in reception only to discover there has been a..
Wolverhampton Road Surgery
Peter T.
I attended this dental practice some time ago and the initial treatment provided was reasonably satisfactory. However, a scheduled follow-up appointment for cleaning did not materialise as expected...
Wolverhampton Road Surgery
Bec H.
0/5. I would not recommend this practice. I experienced difficulties reaching the surgery by telephone, and my encounters with the clinical staff were inconsistent. I have since transferred to a..
Wolverhampton Road Surgery
Georgina M.
The appointment system feels inadequate and difficult to access. After considerable effort in securing an appointment, my husband found the consultation frustrating. When he described his symptoms,..
Wolverhampton Road Surgery
Ryan R.
Our entire family has been receiving care at this practice for more than four decades, with the same clinician serving as our family doctor from the beginning. We remain very appreciative of the..
Wolverhampton Road Surgery
Megan N.
I attended a physiotherapy appointment with my husband today following his ongoing back pain, as he was unable to secure a GP appointment at that time. Given that he hadn't visited a healthcare..
Wolverhampton Road Surgery
Jade E.