Lanchester Medical Centre
CL
Clare L. 4 years ago • From Google
Bad
The practice requires patients to be referred by a healthcare professional before scheduling appointments, which is understandable. I successfully contacted the surgery early on a weekday morning and arranged for my daughter to be added to the callback list. I was informed that a clinician would call sometime after mid-morning. This seemed promising. We called back in the early afternoon as my daughter hadn't received the call, and were told she remained on the list with the expectation of contact within the next hour, as calls were about to commence. When we rang again a couple of hours later, having still not heard anything, we were advised that calls continue until late afternoon. Unfortunately, when I called after the stated cutoff time, I was told the clinician was occupied and would contact her when time permitted. My daughter had spent the entire day waiting for this call, and the vague assurance that it would happen "when there's a chance" felt inadequate and frustrating. The lack of clarity about timing was disappointing. The reception staff were visibly apologetic, clearly aware that the situation fell short of what patients should reasonably expect.
Chloe B.