Silverdale Family Practice
Joanne D. 5 months ago • From Google
Bad
Promised script delayed then blamed for the wait
Requested an urgent prescription early in the morning and was informed it would be completed but advised to return after 2pm. Upon returning at that time, I was told by a different staff member that it had not yet been processed and would be requested then. As I was travelling and had no medication with me, I was unable to wait any longer having already spent the entire day waiting. I felt the response lacked understanding of my situation and I received no acknowledgement of the delay. Subsequently, I received correspondence that I felt misrepresented the situation and placed blame on me for the difficulties that arose. I believe the issues would not have occurred had the administrative processes been handled correctly. On multiple visits to this practice, I have experienced similar problems. On one occasion, my child's appointment ran significantly over the scheduled time without any apology offered. On another visit, a prescription was not ready as previously assured, yet I was made to feel I was at fault. Overall, I have found there to be a consistent lack of accountability for these recurring issues.
Recently joined this practice after switching from a previous one that wasn't meeting my needs. The registration went smoothly and the initial impressions have been very positive.
Silverdale Family Practice
Neil A.
Reception staff were pleasant and helpful. Given the current circumstances, the surgery appears to be managing a high volume of enquiries well. The messaging system and callback approach were clear..
Silverdale Family Practice
Jean S.
Excellent practice. Among the finest available. The clinical and administrative staff are outstanding.
Silverdale Family Practice
K G.
The practice offers excellent medical professionals in the locality, with a welcoming and accessible approach that makes booking appointments straightforward.
Silverdale Family Practice
Alex G.
Couldn't rate it lower but if I could I would!!! waited several days for a call back rang them up asking when I would receive the call back to be told it would come that day waited all day still no..
Silverdale Family Practice
Paul M.
Extremely frustrating experience attempting to complete a straightforward task of collecting a prescription that was issued by a visiting healthcare professional. Five days have passed with no..
Silverdale Family Practice
B (.
Excellent experience, kind staff who are professional and compassionate have provided me with substantial support over the past decade.
Silverdale Family Practice
Alison B.
I have had excellent experiences with this practice. The clinical staff are attentive and take time to hear what patients have to say. Booking appointments is straightforward and convenient.
Silverdale Family Practice
Mary M.
I'm very grateful for the dedication, patience and support shown to me over the past few months during a challenging period with various health concerns. It's reassuring to have experienced..
Silverdale Family Practice
o_KiiCkSTarT_o T.
I was satisfied with my appointments, however I encountered an issue with the advertised opening hours. The practice website indicates they remain open until 7:30pm on Thursdays, but when I arrived..
Silverdale Family Practice
Wayne J.
It's easy to secure same-day appointments, and the team members are welcoming and approachable. The facility itself is well-maintained and contemporary. The main drawback is that sessions frequently..
Silverdale Family Practice
Steve Greenway
This Doctor's surgery is the best I've experienced in my 55+ years. I honestly cannot say enough good things about my local doctors’ surgery. One of the best things is how little time you have to..
Silverdale Family Practice
Maud D.
It seems contradictory that staff at the front desk would determine whether a medical concern requires a doctor's appointment, particularly when the issue may not be straightforward to assess..
Silverdale Family Practice
Teresa A.
The most disappointing experience my spouse and I have encountered. Having recently relocated to the area and this being the most convenient option, we completed the necessary registration..
Silverdale Family Practice
katie w.
The finest medical professionals I've encountered! Appointments are consistently available on the same day or I can speak with a doctor promptly. The majority of the clinical staff are genuinely..
Silverdale Family Practice
paul t.
Likely a very good practice, provided you don't actually require appointments with clinical staff. The process for requesting medications is remarkably inconvenient. It probably works well for those..
Silverdale Family Practice
C F.
This practice has provided the finest care I have encountered throughout my time with the NHS. I am deeply appreciative of the exceptionally proactive and supportive approach demonstrated by the..
Silverdale Family Practice
MJ B.
My family and I have been registered at this practice for a year and have consistently experienced outstanding care from the entire team from the very beginning. The reception staff have always..
Silverdale Family Practice
joanne w.
I cannot understand how anyone could rate this practice so poorly. I have been attending here for approximately over a decade, and the standard of care has consistently been excellent. When I..
Silverdale Family Practice
Mark A.
Excellent medical professionals, and I've never experienced difficulty booking an appointment. The reception team and clinical staff are all very welcoming and approachable. I would certainly..
Silverdale Family Practice
Adrian F.