SB

S B. 5 years ago • From Google

Rating

Bad

Promising doctor undermined by terrible office management

Dr. Adil is an excellent physician. Unfortunately, I haven't been able to schedule an appointment with him in over a year. The reception staff provide a terrible experience. They seem to believe they possess medical expertise and act accordingly. Their demeanor is incredibly discourteous and they completely lack fundamental interpersonal skills. The administrative team arbitrarily controls online options based on their personal preferences. Parents are unable to create online accounts for children under 16, and patient records remain inaccessible online. I'm deeply frustrated that despite having such an outstanding doctor, the office staff completely undermines the entire practice. Their unprofessional conduct destroys any positive aspects of the medical service. Securing appointments, even virtual consultations, is extremely challenging. While I recognize the complexities of the COVID period, there's absolutely no sense of balance in this practice. When telephonic appointments are eventually secured, scheduled times are consistently ignored, with potential delays spanning hours, or worse, no call materializes at all. With great reluctance, I am now considering switching medical practices. It's truly disheartening to reach this point.

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