The Cromwell Primary Care Centre

I believed I had completed my registration approximately two months prior, however there appeared to be no documentation of my submission despite delivering the forms in person. When I attempted to..

I had a positive experience with the out of hours clinician, who was approachable and attentive to my concerns. However, my overall experience was negatively impacted by my interaction with the..

I experienced a lengthy wait time when trying to reach the practice by phone.

Excellent experience with friendly and helpful team members.

Positive experience with the medical team

I attended an appointment with my spouse at the practice. The nursing staff member demonstrated considerable patience throughout the visit, particularly given my spouse's longstanding anxiety around..

Extremely disappointing experience with poor coordination between different staff members and inconsistent practices across the centre. There was a tendency to redirect issues from one person to..

Outstanding care and team members

The team here are pleasant and welcoming, though there is quite a lengthy wait to be seen. There are dental services available at this location, though accessing them requires a referral process.

The clinic is easy to find. I was seen promptly and the staff were very helpful. I saw a clinician who was extremely pleasant and helpful.

We are very satisfied with our decision to choose this practice. Throughout our visits, from the front desk staff through to the clinical team and all other members of the practice, we have..

I have had difficulty accessing this surgery. My family member has a medical condition requiring ongoing care, and I have been attempting to arrange an appointment for an extended period. When..

I'm quite dissatisfied with my experience. My concerns were not properly addressed during the appointment. I was simply told that my results would be forwarded to my usual healthcare provider..

The doctor I saw is kind and wonderful, but I'm not a fan of the triage system used at the practice.

A highly organised and competent experience

Attended an appointment at the dermatology department for a procedure following a referral. It was a weekend morning and my first visit to the facility. The parking arrangements were excellent. The..

I attended an appointment last week and had a wonderful experience. The clinician was lovely and provided excellent care, with my issue resolved very quickly. I was really impressed with how..

Multiple medical facilities including general practice surgeries, a specialist dermatology clinic, and an ultrasound imaging centre, along with their associated facilities such as restrooms and..

The team here was welcoming and the appointment was handled promptly. 👍

The team members were approachable and I experienced no issues with the clinical staff.