SH

Samantha H. one year ago • From Google

Rating

Excellent

Queens road staff were lifesavers

I felt strongly motivated to share this review because recognition is important. Considering the current landscape of general practices, where appointment availability is often challenging and reception staff can be discourteous, Queens Road Surgery stands out remarkably. After relocating to this area just over twelve months ago, my fiancé and I transferred our medical care to Queen's Road. The difference compared to our previous GP is extraordinary. The initial interaction with their reception team has consistently been characterized by kindness, empathy, and exceptional assistance. Our interactions with the medical professionals, including nurses and doctors, have been equally impressive. To further illustrate our positive experience, we recently experienced a significant car accident, and the receptionist I spoke with was incredibly supportive. Even during a moment when I was emotionally overwhelmed and crying, her compassionate approach helped me regain composure. Sincere gratitude 🙏🏻

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