Queensway Medical Centre
Tom C. 4 years ago • From Google
Average
Queensway surgery mixed bag of medical care
Since relocating in May, we've switched from Lockwood surgery due to the manager's highly unprofessional comments to my wife regarding her foot concern, suggesting that since she'd consulted a specialist, they shouldn't assist. A subsequent £800 scan at Spire confirmed her foot issue. Lockwood was truly terrible, whereas Queensway has been significantly better, though not perfect. The reception staff are mostly exceptional, with one staff member being occasionally dismissive. Similarly, the doctors vary - some are genuinely committed to helping and investigating problems thoroughly. However, after her injury 12 weeks ago at the Vic, she's practically become disabled, using only one hand. The x-ray took ten weeks, and there's a persistent feeling that medical staff perform tests out of obligation rather than genuine concern. She hasn't slept properly since the injury, and we anticipate further months of waiting and struggling. While some doctors have shown sympathy, Dr Tunji is absolutely terrible. When my wife has two debilitating conditions, he's been incredibly unhelpful, repeatedly asking "what do you expect me to do?" and implying she's self-diagnosing, despite professional physiotherapy and chiropractic evidence. He even defended the nurse who injured her simply because of past workplace connections. Her hand injury prevents her from typing or doing light housework without extreme pain. If seeking medical help, request an alternative doctor to avoid unacceptable treatment. Dr Tunji's approach seems limited to prescribing painkillers, which is problematic given my wife's need to limit medication due to existing health issues. Overall, it's a 70/30 good/bad experience, characterized by extreme difficulty contacting doctors - sometimes requiring 110 redialing attempts and 30-60 minutes to connect. Appointments are scarce, and only three out of seven doctors are genuinely helpful. The remaining reception staff have been incredibly supportive during these 12 weeks of distress. Dr Greenwood and several female doctors have been particularly compassionate and proactive.
Steer clear of this place if you value your health. Misdiagnosis and inappropriate medication prescription could put your life at risk.
Queensway Medical Centre
bertha s.
Dr. Hilmy has been treating my daughter, who suffers from Anxiety, O.C.D., and other mental health challenges. The doctor has demonstrated exceptional compassion, carefully listening to Lucy's..
Queensway Medical Centre
Carol S.
I've been attempting to schedule an appointment today without success, stuck as the first caller in the queue for half an hour. This scheduling system is completely ineffective and frustrating.
Queensway Medical Centre
Debby H.
I can't say enough good things about Queensway. Throughout my challenging health journey over the past year, their care has been exceptional. Dr. Hilmy and the entire staff have gone out of their..
Queensway Medical Centre
Shumon B.
My family has long relied on this medical practice, and I cannot speak highly enough of the staff's exceptional qualities. Their compassionate approach, efficiency, responsiveness during urgent..
Queensway Medical Centre
Andrew S.
The medical staff consistently demonstrate kindness and professionalism, doing their utmost to address and resolve my health concerns effectively.
Queensway Medical Centre
lisa W.
Dr. Hilmy is exceptional. No request is too challenging for him. He consistently helps patients feel comfortable and relaxed. He's undoubtedly the most outstanding physician I've ever encountered.
Queensway Medical Centre
David G.
The early morning phone call ritual for booking appointments remains frustrating. The recently installed automatic entrance doors significantly improve access to the medical center and are..
Queensway Medical Centre
Alexander L.
The appointment scheduling at Queensway Health Centre desperately needs improvement. Their sole communication method is via phone, which is consistently overwhelmed, with patients frequently..
Queensway Medical Centre
Catherine W.
I recently joined this medical practice and have already contacted them three times, with each interaction featuring exceptionally courteous and supportive receptionists. This morning, I reached out..
Queensway Medical Centre
Adam B.
The process was frustratingly sluggish. I submitted a medical document requiring signature and made multiple courtesy calls requesting expedited processing before my submission deadline. Throughout,..
Queensway Medical Centre
Carole C.
As the child of two senior patients facing challenges with communication and movement, I want to convey my deep appreciation for Queensway Practice. Throughout every interaction, the reception team..
Queensway Medical Centre
evelyn S.
The healthcare professionals demonstrate a lack of expertise, and the personnel are discourteous and abrupt in their interactions. I feel anxious about scheduling an appointment and will definitely..
Queensway Medical Centre
Feras B.
Dr. Hilmy and Dr. Saleem were exceptionally supportive and demonstrated outstanding professionalism throughout my experience.
Queensway Medical Centre
Suzy R.
Suffered through incorrect diagnoses for an extended period until a temporary visiting consultant finally recommended an MRI scan. As a result, I switched my medical care to Lockwood Surgery.
Queensway Medical Centre
L T.
Excellent service. Much appreciated.
Queensway Medical Centre
Hannah M.
The front desk personnel consistently display a terrible demeanor. When attempting to ask a straightforward inquiry, you're met with an unwarranted and hostile response. During my recent visit, I..
Queensway Medical Centre
pauline m.
Recently, I've been dealing with numerous challenges concerning my elderly in-laws, who are 94 and 97 years old. The medical professionals have been incredibly supportive and compassionate..
Queensway Medical Centre
Debra P.
Over the past decade, this medical practice has been nothing short of exceptional. Throughout the challenging lockdown period, they went above and beyond to ensure my immunocompromised child..
Queensway Medical Centre
emilie m.
Truly wonderful and delightful personnel
Queensway Medical Centre
John G.