Queensway Medical Centre
Tom C. 4 years ago • From Google
Average
Queensway surgery mixed bag of medical care
Since relocating in May, we've switched from Lockwood surgery due to the manager's highly unprofessional comments to my wife regarding her foot concern, suggesting that since she'd consulted a specialist, they shouldn't assist. A subsequent £800 scan at Spire confirmed her foot issue. Lockwood was truly terrible, whereas Queensway has been significantly better, though not perfect. The reception staff are mostly exceptional, with one staff member being occasionally dismissive. Similarly, the doctors vary - some are genuinely committed to helping and investigating problems thoroughly. However, after her injury 12 weeks ago at the Vic, she's practically become disabled, using only one hand. The x-ray took ten weeks, and there's a persistent feeling that medical staff perform tests out of obligation rather than genuine concern. She hasn't slept properly since the injury, and we anticipate further months of waiting and struggling. While some doctors have shown sympathy, Dr Tunji is absolutely terrible. When my wife has two debilitating conditions, he's been incredibly unhelpful, repeatedly asking "what do you expect me to do?" and implying she's self-diagnosing, despite professional physiotherapy and chiropractic evidence. He even defended the nurse who injured her simply because of past workplace connections. Her hand injury prevents her from typing or doing light housework without extreme pain. If seeking medical help, request an alternative doctor to avoid unacceptable treatment. Dr Tunji's approach seems limited to prescribing painkillers, which is problematic given my wife's need to limit medication due to existing health issues. Overall, it's a 70/30 good/bad experience, characterized by extreme difficulty contacting doctors - sometimes requiring 110 redialing attempts and 30-60 minutes to connect. Appointments are scarce, and only three out of seven doctors are genuinely helpful. The remaining reception staff have been incredibly supportive during these 12 weeks of distress. Dr Greenwood and several female doctors have been particularly compassionate and proactive.
Top-notch medical procedure, couldn't have asked for better results.
Queensway Medical Centre
Sherry B.
Exceptionally supportive, compassionate medical professionals who truly go above and beyond in their patient care.
Queensway Medical Centre
Suzy R.
Suffered through incorrect diagnoses for an extended period until a temporary visiting consultant finally recommended an MRI scan. As a result, I switched my medical care to Lockwood Surgery.
Queensway Medical Centre
James H.
On 28.5.24 at 4:40 PM, the sole receptionist displayed shocking unprofessionalism towards a patient referred by an optician who was experiencing severe headaches and appeared disoriented. She..
Queensway Medical Centre
pauline m.
Recently, I've been dealing with numerous challenges concerning my elderly in-laws, who are 94 and 97 years old. The medical professionals have been incredibly supportive and compassionate..
Queensway Medical Centre
philcburton p.
Throughout our eight-year relationship with this practice, my spouse and I have consistently been impressed by the staff's exceptional demeanor—they are consistently polite, warm, approachable, and..
Queensway Medical Centre
N W.
The surgical practice is an absolute nightmare. Their appointment scheduling is absurd - you're forced to call at 8am for same-day bookings, but they offer no flexibility for working individuals. An..
Queensway Medical Centre
Charlie C.
I find the conduct and compassion of my primary care physician at this clinic to be utterly disappointing. I cannot accept treatment from a healthcare provider who demonstrates such complete..
Queensway Medical Centre
J L.
I'm eager to find a new medical provider. This facility's management is so disorganized that it creates an utterly exasperating and disheartening patient interaction. Despite being my longtime..
Queensway Medical Centre
Shumon B.
My family has long relied on this medical practice, and I cannot speak highly enough of the staff's exceptional qualities. Their compassionate approach, efficiency, responsiveness during urgent..
Queensway Medical Centre
Dahlia B.
I rely on Queensway Medical Centre for my parents' healthcare, and being based in London, it's crucial that they receive top-notch medical attention. I can confidently affirm that they absolutely..
Queensway Medical Centre
Norman W.
Despite a 30-minute delay before being seen, the actual consultation itself was quite satisfactory.
Queensway Medical Centre
Tom C.
Since relocating in May, we've switched from Lockwood surgery due to the manager's highly unprofessional comments to my wife regarding her foot concern, suggesting that since she'd consulted a..
Queensway Medical Centre
Pamela H.
I consistently find the guidance and recommendations during each appointment to be highly satisfactory. The entire team demonstrates a friendly and supportive demeanor.
Queensway Medical Centre
Maria P.
Pressured by an overzealous pro-vaccination nurse into immunizing my child. A deeply unpleasant encounter.
Queensway Medical Centre
evelyn S.
The healthcare professionals demonstrate a lack of expertise, and the personnel are discourteous and abrupt in their interactions. I feel anxious about scheduling an appointment and will definitely..
Queensway Medical Centre
Lee B.
I've been receiving care at Queensway for more than four decades, and it has consistently been exceptional. Through my professional work and personal connections, I've heard numerous accounts of..
Queensway Medical Centre
L T.
Excellent service. Much appreciated.
Queensway Medical Centre
Jack C.
Promised follow-up calls never materialized. The employees seemed disinterested, and waiting periods were excessively prolonged.
Queensway Medical Centre
Debby H.
I can't say enough good things about Queensway. Throughout my challenging health journey over the past year, their care has been exceptional. Dr. Hilmy and the entire staff have gone out of their..
Queensway Medical Centre
Catherine J.