Queensway Medical Centre
Tom C. 4 years ago • From Google
Average
Queensway surgery mixed bag of medical care
Since relocating in May, we've switched from Lockwood surgery due to the manager's highly unprofessional comments to my wife regarding her foot concern, suggesting that since she'd consulted a specialist, they shouldn't assist. A subsequent £800 scan at Spire confirmed her foot issue. Lockwood was truly terrible, whereas Queensway has been significantly better, though not perfect. The reception staff are mostly exceptional, with one staff member being occasionally dismissive. Similarly, the doctors vary - some are genuinely committed to helping and investigating problems thoroughly. However, after her injury 12 weeks ago at the Vic, she's practically become disabled, using only one hand. The x-ray took ten weeks, and there's a persistent feeling that medical staff perform tests out of obligation rather than genuine concern. She hasn't slept properly since the injury, and we anticipate further months of waiting and struggling. While some doctors have shown sympathy, Dr Tunji is absolutely terrible. When my wife has two debilitating conditions, he's been incredibly unhelpful, repeatedly asking "what do you expect me to do?" and implying she's self-diagnosing, despite professional physiotherapy and chiropractic evidence. He even defended the nurse who injured her simply because of past workplace connections. Her hand injury prevents her from typing or doing light housework without extreme pain. If seeking medical help, request an alternative doctor to avoid unacceptable treatment. Dr Tunji's approach seems limited to prescribing painkillers, which is problematic given my wife's need to limit medication due to existing health issues. Overall, it's a 70/30 good/bad experience, characterized by extreme difficulty contacting doctors - sometimes requiring 110 redialing attempts and 30-60 minutes to connect. Appointments are scarce, and only three out of seven doctors are genuinely helpful. The remaining reception staff have been incredibly supportive during these 12 weeks of distress. Dr Greenwood and several female doctors have been particularly compassionate and proactive.
Staff at the front desk consistently demonstrate a warm and supportive demeanor. Upon initial phone contact, I've reliably been scheduled for medical consultations. When my initial treatment did not..
Queensway Medical Centre
Shumon B.
My family has long relied on this medical practice, and I cannot speak highly enough of the staff's exceptional qualities. Their compassionate approach, efficiency, responsiveness during urgent..
Queensway Medical Centre
Dahlia B.
I rely on Queensway Medical Centre for my parents' healthcare, and being based in London, it's crucial that they receive top-notch medical attention. I can confidently affirm that they absolutely..
Queensway Medical Centre
J L.
I'm eager to find a new medical provider. This facility's management is so disorganized that it creates an utterly exasperating and disheartening patient interaction. Despite being my longtime..
Queensway Medical Centre
Dilruba B.
For more than a decade, my spouse and I have been receiving medical care at Queensway, after transitioning from a Carlton practice due to unsatisfactory treatment. The recommendation to switch to..
Queensway Medical Centre
bertha s.
Dr. Hilmy has been treating my daughter, who suffers from Anxiety, O.C.D., and other mental health challenges. The doctor has demonstrated exceptional compassion, carefully listening to Lucy's..
Queensway Medical Centre
Katia N.
I want to express my sincere appreciation to Dr Hilmy, who provided exceptional care for my son during his illness. Dr Hilmy demonstrated remarkable expertise and medical knowledge. The doctor..
Queensway Medical Centre
Catherine J.
Top-notch medical procedure, couldn't have asked for better results.
Queensway Medical Centre
Debra P.
Over the past decade, this medical practice has been nothing short of exceptional. Throughout the challenging lockdown period, they went above and beyond to ensure my immunocompromised child..
Queensway Medical Centre
David G.
The early morning phone call ritual for booking appointments remains frustrating. The recently installed automatic entrance doors significantly improve access to the medical center and are..
Queensway Medical Centre
Laura J.
After searching for the right medical practice, I settled on this GP surgery about 10 weeks ago, and I'm thoroughly impressed. During my initial search, I contacted several practices, but this one..
Queensway Medical Centre
jean s.
Staff are consistently welcoming and supportive. The NHS app provides excellent, clear communication throughout.
Queensway Medical Centre
Pamela H.
I consistently find the guidance and recommendations during each appointment to be highly satisfactory. The entire team demonstrates a friendly and supportive demeanor.
Queensway Medical Centre
Andrew S.
The medical staff consistently demonstrate kindness and professionalism, doing their utmost to address and resolve my health concerns effectively.
Queensway Medical Centre
lisa W.
Dr. Hilmy is exceptional. No request is too challenging for him. He consistently helps patients feel comfortable and relaxed. He's undoubtedly the most outstanding physician I've ever encountered.
Queensway Medical Centre
Michelle T.
The front desk staff appeared pleasant, but after just one visit for a standard cervical screening, I was disappointed with the practitioner who performed the test. The procedure was notably..
Queensway Medical Centre
Debby H.
I can't say enough good things about Queensway. Throughout my challenging health journey over the past year, their care has been exceptional. Dr. Hilmy and the entire staff have gone out of their..
Queensway Medical Centre
Charlie C.
I find the conduct and compassion of my primary care physician at this clinic to be utterly disappointing. I cannot accept treatment from a healthcare provider who demonstrates such complete..
Queensway Medical Centre
L T.
Excellent service. Much appreciated.
Queensway Medical Centre
Sherry B.
Exceptionally supportive, compassionate medical professionals who truly go above and beyond in their patient care.
Queensway Medical Centre
Marion M.