Queensway Medical Centre
Tom C. 4 years ago • From Google
Average
Queensway surgery mixed bag of medical care
Since relocating in May, we've switched from Lockwood surgery due to the manager's highly unprofessional comments to my wife regarding her foot concern, suggesting that since she'd consulted a specialist, they shouldn't assist. A subsequent £800 scan at Spire confirmed her foot issue. Lockwood was truly terrible, whereas Queensway has been significantly better, though not perfect. The reception staff are mostly exceptional, with one staff member being occasionally dismissive. Similarly, the doctors vary - some are genuinely committed to helping and investigating problems thoroughly. However, after her injury 12 weeks ago at the Vic, she's practically become disabled, using only one hand. The x-ray took ten weeks, and there's a persistent feeling that medical staff perform tests out of obligation rather than genuine concern. She hasn't slept properly since the injury, and we anticipate further months of waiting and struggling. While some doctors have shown sympathy, Dr Tunji is absolutely terrible. When my wife has two debilitating conditions, he's been incredibly unhelpful, repeatedly asking "what do you expect me to do?" and implying she's self-diagnosing, despite professional physiotherapy and chiropractic evidence. He even defended the nurse who injured her simply because of past workplace connections. Her hand injury prevents her from typing or doing light housework without extreme pain. If seeking medical help, request an alternative doctor to avoid unacceptable treatment. Dr Tunji's approach seems limited to prescribing painkillers, which is problematic given my wife's need to limit medication due to existing health issues. Overall, it's a 70/30 good/bad experience, characterized by extreme difficulty contacting doctors - sometimes requiring 110 redialing attempts and 30-60 minutes to connect. Appointments are scarce, and only three out of seven doctors are genuinely helpful. The remaining reception staff have been incredibly supportive during these 12 weeks of distress. Dr Greenwood and several female doctors have been particularly compassionate and proactive.
I received an invitation to get the COVID vaccine through Queensway Medical Centre, as my partner is employed by the NHS and we have a vulnerable individual living with us. The administrative staff..
Queensway Medical Centre
jean s.
Staff are consistently welcoming and supportive. The NHS app provides excellent, clear communication throughout.
Queensway Medical Centre
Laura J.
After searching for the right medical practice, I settled on this GP surgery about 10 weeks ago, and I'm thoroughly impressed. During my initial search, I contacted several practices, but this one..
Queensway Medical Centre
John G.
Steer clear of this place if you value your health. Misdiagnosis and inappropriate medication prescription could put your life at risk.
Queensway Medical Centre
Lisa H.
Physician staffing is inadequate. Previously, scheduling a same-day medical consultation was straightforward. Currently, securing any type of doctor's appointment has become incredibly challenging...
Queensway Medical Centre
Dilruba B.
For more than a decade, my spouse and I have been receiving medical care at Queensway, after transitioning from a Carlton practice due to unsatisfactory treatment. The recommendation to switch to..
Queensway Medical Centre
L T.
Excellent service. Much appreciated.
Queensway Medical Centre
Andrew S.
The medical staff consistently demonstrate kindness and professionalism, doing their utmost to address and resolve my health concerns effectively.
Queensway Medical Centre
Lanerossi V.
Exceptional staff from the front desk to the medical professionals Absolutely no complaints whatsoever To those leaving negative feedback, I recommend finding an alternative healthcare provider
Queensway Medical Centre
Vexis001 V.
Always courteous and compassionate, ready to assist with any issues that arise. An excellent medical procedure, much appreciated.
Queensway Medical Centre
Alexander L.
The appointment scheduling at Queensway Health Centre desperately needs improvement. Their sole communication method is via phone, which is consistently overwhelmed, with patients frequently..
Queensway Medical Centre
jane k.
The scheduling process is remarkably streamlined. Every staff member I've interacted with has demonstrated warmth, compassion, and exceptional understanding. My consultations with Dr Jamil and..
Queensway Medical Centre
Peter Q.
The doctors at this practice are excellent. The reception area is roomy and welcoming, with a convenient self-service check-in station right when you enter. They've modernized their prescription..
Queensway Medical Centre
Pamela H.
I consistently find the guidance and recommendations during each appointment to be highly satisfactory. The entire team demonstrates a friendly and supportive demeanor.
Queensway Medical Centre
Adam B.
The process was frustratingly sluggish. I submitted a medical document requiring signature and made multiple courtesy calls requesting expedited processing before my submission deadline. Throughout,..
Queensway Medical Centre
Norman W.
Despite a 30-minute delay before being seen, the actual consultation itself was quite satisfactory.
Queensway Medical Centre
Sherry B.
Exceptionally supportive, compassionate medical professionals who truly go above and beyond in their patient care.
Queensway Medical Centre
Melanie H.
Apart from the convenient same-day booking and the ability to schedule appointments further in advance with a preferred physician, the prescription ordering process can be challenging for those less..
Queensway Medical Centre
Catherine W.
I recently joined this medical practice and have already contacted them three times, with each interaction featuring exceptionally courteous and supportive receptionists. This morning, I reached out..
Queensway Medical Centre
N W.
The surgical practice is an absolute nightmare. Their appointment scheduling is absurd - you're forced to call at 8am for same-day bookings, but they offer no flexibility for working individuals. An..
Queensway Medical Centre
Naz B.