Heartwood Medical Practice
A
Anonymouse 23 hours ago
Bad
🔒
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Little review of my time with Heartwood Medical. Apparently Heartwood prides itself on absolute disregard for its patients. Want an appointment? No, we can only see 6 weeks ahead and there are zero appointments available, and same-day appointments seem extremely difficult to obtain. In my experience, some GPs appeared uninterested in my concerns and I felt the quality of care was below the standard I expected. All you are is a list of checkboxes that, as long as they tick them, they seem satisfied. I often felt that resolving my health concerns was not a priority. Investigative questions to try to understand what is actually wrong with you seemed rare, and I often felt that my concerns were not fully listened to. I was frustrated by what I perceived to be a lack of familiarity with my medical history and current medications. On occasions I felt that treatment options were dismissed without sufficient explanation. If you have multiple physical or mental health conditions, you can sometimes feel as though you are being asked to choose which issue matters most, rather than receiving support for all of them. If you are struggling with your mental health and standard treatment options are not suitable for you, I found it difficult to discuss alternative approaches. I expected a more thorough and knowledgeable approach to my care. The administrative side of the practice can be equally frustrating. I experienced a number of administrative errors and misunderstandings. On some occasions, I felt that information I provided was not properly listened to, leading to confusion and unnecessary stress. I was also surprised to be told that when a pharmacy could not obtain a medication, it was my responsibility to contact other pharmacies to locate stock. This felt like an additional burden at a time when I was already dealing with health concerns. Finally, I was disappointed with how my concerns were handled by the practice management team. I felt that my concerns regarding the actions of senior staff were not fully considered. I disagreed with the conclusions reached during the complaint process and felt that the evidence available was not fully taken into account. The overall impression I was left with is that the practice struggles with communication, accessibility, and responding effectively to patient concerns. While I appreciate that NHS services are under considerable pressure, patients should still feel listened to, respected, and supported. My overall experience left me feeling frustrated and lacking confidence in the support I received.
Karen H.