Clarkson Surgery

When I requested a repeat medication for a family member who was running low on hospital-prescribed heart tablets before a bank holiday weekend, I was informed by reception staff that the pharmacy..

When I contact my practice, I expect to speak with a clinician and ideally secure an appointment. I do not call to discuss medical matters with reception staff in a public setting, particularly..

The telephone system has been problematic, with extended waiting times on hold that have frequently resulted in disconnections. The reception team's manner has come across as unwelcoming, and the..

It is difficult to secure an appointment at this practice.

The team demonstrated professionalism and patience throughout my visit. As someone with a noticeable accent, I appreciated how considerate and understanding the reception staff were when..

Had to call the surgery and experienced a lengthy wait of around 30 minutes, only to be advised to contact them again the following day.

The healthcare professional was organised, courteous and provided clear explanations throughout the appointment.

My family has been registered with this practice throughout our lives and we have found no reason to change. The staff have consistently demonstrated professionalism and we have received excellent..

Poor experience at this practice. A translator was not made available during my visit. I felt unable to fully describe my concerns about my child's symptoms. The clinical assessment suggested a..

I have not had an in-person appointment with my GP over the past year. I felt I required medication for my condition, but did not receive it. I attend the practice occasionally for blood tests to..

I have received excellent care over the past week and a half from various members of the team.

Worst GP practice in the area. Impossible to communicate with and the reception staff were quite rude. Getting an appointment proved to be extremely difficult. I will not be returning.

The service has been disappointing, with recurring difficulties in receiving my medication within a reasonable timeframe. Action only seems to occur after I contact the practice, and these calls..

The reception team at this practice creates an unfortunate impression of being more preoccupied with their own conversations than attending to patient needs. The atmosphere at the front desk can..

I was referred to this practice for a commercial driving medical examination, but was unable to proceed as I was not registered as a patient at the surgery.

Frustrating experience attempting to schedule a GP appointment over the past couple of weeks. Each time I've tried, I've been met with a message indicating the booking system has reached capacity...

When my symptoms deteriorated, I contacted the practice and was able to see someone very quickly. Following some investigations, I received a prescription that was prepared for collection without..

The clinical staff demonstrate genuine compassion and attentiveness in their care. I have experienced better service here compared to some other healthcare providers in the area. However, the..

Extremely disappointing. You could practically be at death's door before receiving any meaningful care. Referring patients to other services, taking no action, and then sending them back again?!..

Disappointing experience. Previously, I could ring and receive a callback within a couple of hours along with a text containing the documentation I needed. Currently, I'm directed to submit requests..