Risedale Surgery

It seems that face-to-face appointments are no longer available at this practice, regardless of how unwell a patient may be. The surgery appears to offer only telephone consultations, which..

Absolutely terrible service. I attempted to call multiple times today and was unable to get through, as the line kept disconnecting with a message indicating they were too busy.

The reception staff were unhelpful when I requested an appointment. After considerable effort, I was eventually offered a single slot that unfortunately fell on one of my working days. No..

The practice has significant issues. I've awarded 1 star primarily because the reception team and medication management staff are pleasant; otherwise the rating would be lower. I've experienced..

Disappointing experience overall. Blood test results were not located, and upon attending an appointment, the clinician was unavailable with no prior notification of cancellation. Reception staff..

Everything you'd expect from a local surgery. Knowledgeable staff. Friendly atmosphere. Helpful. And my GP is as good as I'd expect.

Poor service and a lack of compassion characterise my experience here. There are long gaps between appointments, and when you finally get seen you feel hurried through, unable to raise all your..

Once you have secured an appointment, I would generally suggest the surgery is worth recommending. However, there can be significant delays in reaching the reception team to book an appointment in..

This appears to be one of the poorest medical practices I have encountered. The appointment system is problematic, with phone consultations only and an extensive waiting period, which feels like a..

This practice appears to be among the less satisfactory options locally. Face-to-face consultations are not readily available, and telephone appointments typically involve lengthy waiting periods...

Had a cardiac test completed which indicated a potential finding. I was advised I would receive follow-up contact but have not heard back. I subsequently sent a written request to discuss the..

The service I received was extremely disappointing. I was informed of a lengthy waiting period for an appointment at a time when I felt I needed urgent support. Additionally, I found the..

I found the experience to be quite disappointing. The practice seems unable to dedicate adequate time to patients. I previously attended a different surgery where I received much better care, but..

Frustrated with the process of contacting the surgery for medical concerns, only to encounter barriers at the reception desk. This led to needing to seek help from other healthcare professionals and..

Attempted to arrange a call with the practice as in-person appointments appeared unavailable. I was informed that a telephone consultation could be scheduled for the following week, or alternatively..

I had a very frustrating experience when seeking medical advice. I consulted with a pharmacy professional on two occasions, and both times I was advised that I needed to see a doctor. When I..

I was very frustrated with my recent phone interaction regarding appointment availability. The receptionist informed me that the earliest appointment was several weeks away, despite my ongoing..

I have found this to be the most unsatisfactory medical practice I have experienced.

Experienced significant difficulty reaching the practice after waiting over 2 hours, only to be informed that an appointment could not be arranged due to the receptionist's assessment of the..

The service fell significantly short of expectations. The reception experience was disappointing, and obtaining an appointment proved to be a frustrating struggle. The overall approach felt..