Mill Road Surgery

I've only interacted with this medical practice a few times recently, but each encounter has been remarkably positive and supportive. During my most recent visit regarding a health issue, they..

I've been a patient at this medical practice for over two decades and have consistently had a positive experience. Appointment and phone consultation wait times are minimal. The communication here..

The reception staff are incredibly indifferent and unresponsive. I'm baffled by their unprofessional attitude towards customers. Does anyone even pay attention to these complaints? It seems like no..

The personnel consistently demonstrate an appalling lack of professionalism and customer service. I strongly recommend seeking medical care at an alternative healthcare practice nearby.

I was initially apprehensive due to the negative feedback online, but I'm thrilled to report that my experience has been completely contrary to those criticisms. From the registration process to..

Impossible to reach their customer service through any means - phone, email, app, or website. It's completely ridiculous and frustrating.

A successful yet compact procedure, performed by a warm and welcoming medical team.

The staff composition has significantly shifted over the past couple of years, which I believe has disrupted the workplace's cohesiveness and smooth operations. While I'm fully aware of the immense..

Terrible - absolutely dreadful. The entire practice is a disaster. Many doctors display a shocking lack of interpersonal skills and bedside manner, while the front desk staff are equally dismissive..

Finding medical professionals available when you're feeling under the weather is truly a blessing!

MY 2ND COMPLAINT To: NHS England and Mill rd surgery– Patient Complaints Subject: Formal Complaint and Request for Support – Mill Road Surgery Dear Sir/Madam, I am submitting a formal complaint..

Disappointing experience marked by a complete absence of compassion and professional conduct. The staff demonstrated a shocking disregard for customer care, handling the situation with remarkable..

I've been attempting to contact my general practitioner multiple times over several days. For four consecutive days, the response has been a promise of a callback, yet no one has ever reached out...

The front desk staff demonstrated an appalling level of unprofessionalism. Their customer service was nonexistent and entirely inadequate. During our phone conversation, they were so dismissive that..

Terrible experience. I'm switching healthcare providers and won't be returning to this practice.

I encountered numerous issues with this medical practice from the start. During my initial patient registration, they misplaced my submitted forms, causing significant delays in securing a GP..

staff at addenbrooks are completely unhelpful, constantly demanding unnecessary blood tests, the front desk personnel lack basic courtesy, and when they contact you about test results, they..

Unhelpful and discourteous staff at the front desk and in customer support

I've been loyal to this establishment for more than four decades, and the staff consistently provides top-notch, outstanding customer service.

I'm forced to give a 1-star rating due to the lack of a negative option. This general practitioner is absolutely terrible. Attempting to schedule an appointment means enduring a 1.5-hour phone wait,..