Esplanade Surgery

Always greeted with such warmth and kindness, particularly by the wonderful long-brown-haired lady - I wish I knew her name, but she's absolutely fantastic! The nurse provided exceptional care. This..

Absolutely terrible customer experience. Stuck waiting first in line for nearly three-quarters of an hour, ultimately forced to abandon my attempt to get assistance due to the excessive wait time.

Concise yet clear, this medical practice has significantly deteriorated. The front desk staff I've recently interacted with comes across as curt, unsympathetic, and frankly, somewhat discourteous..

I've been a patient at this medical practice for over 35 years, and until recently, I consistently received good treatment. Now, getting an appointment with a GP seems impossible. For the past..

Securing a medical consultation at this practice seems virtually impossible.

The E-Consult system completely failed to address my needs, and I was redirected to contact the medical practice by phone. After enduring a lengthy 15-minute wait, I was simply instructed to return..

Punctual and handled with expertise

My father endured a two-week wait to address his reflux, indigestion, chest, and back discomfort. His initial consultation was limited to meeting with a nurse, who conducted some tests but..

Over recent months, the prescription service has been steadily deteriorating. Initially, there were slight delays in receiving my medication, but now the situation has become critical. I've been..

Over the past four months, while dealing with some health challenges that have necessitated frequent contact with the medical practice, I've been consistently impressed by the reception staff. Their..

Navigating the bureaucratic gauntlet at the medical center's front desk feels like an impossible mission - you practically need to be six feet under just to secure an appointment with your primary..

I've been a patient at Esplanade Surgery along with my family for an extended period, and consistently, we've experienced exceptional care. The staff are not only warm and approachable but also..

Trying to book an appointment with a female doctor as a male patient is incredibly frustrating and seems completely unreasonable!

A massive shout-out to the incredible team at this medical practice who examined my facial wounds after an unfortunate tumble near the Hoverport on Monday 20/03/23. My companion stepped in and..

I hadn't visited a medical professional in quite some time, but today required an urgent consultation regarding a possible infection. This morning's call revealed they've implemented a queuing..

At Esplanade Surgery, the level of compassionate care is exceptional. While occasional wait times occurred due to administrative backlogs, any pressing medical concerns were promptly and effectively..

Due to my oversight, I depleted my standard medication supply during the weekend. I submitted an online refill request and designated it as high priority. The pharmacy processed my order first thing..

The medical practice seems intentionally distant from patient engagement. Ever since the pandemic, they've adopted a detached methodology, and my sense is that if their initial interventions fail to..

Dr. Gove is absolutely phenomenal and provides top-notch care. I was completely satisfied with the surgical procedure, and my entire experience was exceptional.

This online platform is absolutely atrocious. Having witnessed the evolution of websites from their inception, I consider myself quite tech-savvy, yet I was utterly frustrated by the sheer..