Heartwood Medical Practice

Recently enrolled at this medical practice based on a friend's suggestion - the staff greeted us warmly and we've experienced incredibly efficient and competent care from the entire team -..

Complete disaster of a medical practice. They schedule consultations using inaccurate details, even after you've corrected them, and employ unqualified personnel that force you to reschedule...

I experienced a frustrating situation where my husband's appointment was abruptly cancelled due to a parking blockage that prevented his timely arrival. He was forced to wait behind three other..

Staff insisting patients undergo a nurse-administered vaginal swab, despite the option of self-collection at home. Unnecessarily prolonging medical assessment and diagnostic procedures.

Regrettably, my encounters have consistently fallen short of expectations. A pattern of incorrect medical assessments, minimal compassion, and an overall unsatisfactory interaction defines my time..

Absolutely terrible experience with a serious chest infection and a dislocated arm. Their response? "Sorry, we have nothing available." So I'm just supposed to sit here, hacking up a lung and..

I'm constantly battling with prescription refills, with the practice sending me on a pointless run-around between their office and the pharmacy. Invariably, they claim I should speak to the..

One of the most incompetent medical professionals I've ever encountered

I want to express my deepest frustration with the utterly ineffective doctor at this facility, who demonstrates zero understanding or willingness to assist children with special educational needs...

Medical staff were welcoming and personable, but the parking situation is extremely inconvenient, and scheduling an appointment requires significant patience due to lengthy wait times.

I've been a patient at this medical practice for nearly two decades, and I've never encountered any problems. The reception staff consistently demonstrate warmth and are incredibly supportive, while..

The employees were exceptionally courteous and accommodating throughout my entire interaction.

My surgical experience was abysmal. Following an urgent procedure last year, I've been seeking follow-up care, but the medical team consistently makes me feel terrible for reaching out. Their..

Without a doubt, this medical facility represents the pinnacle of professional ineptitude. The front desk staff display an appalling level of discourtesy and indolence, with numerous accounts from..

The staff here consistently demonstrates exceptional courtesy and expertise. The medical professionals are not only highly informed but also genuinely compassionate, always attentive to patients'..

I recently switched medical practices because the front desk employees demonstrate such a poor attitude, bordering on outright disrespect. It's unclear if the management is aware of or concerned..

I'm astounded that untrained front desk staff are empowered to screen patients and deny appointments, dismissing concerns with "you look fine, try the walk-in clinic". After consulting 111's medical..

Right now, I'm waiting for a call from my GP, which was scheduled for 8.00am this morning. He did phone at 12.30, but didn't allow me enough time to answer, given my mobility challenges. It's now..

I regrettably cannot endorse this medical practice. Following my hand surgery, a Nurse only partially removed my stitches, and my courteous follow-up emails went completely unacknowledged. Their..

I have absolutely no complaints about this medical facility. Thankfully, I don't require frequent doctor visits, but whenever any member of my family or I have needed medical attention, every single..