Goodheart Surgery

Demonstrated a professional and courteous manner throughout.

This has been by far the poorest service I have experienced. I was advised by multiple staff members that I did not require an appointment, yet ten days later without any medication, I was informed..

First time using the online appointment system, submitted a request at 8 and was seen at 20 past 11, very pleased with the team and the service provided, thank you.

Supportive. Welcoming. Positive visit overall.

I have nothing but praise for this GP practice. Whenever I contact them regarding a health concern for my family member (which is quite infrequent), the matter is handled swiftly and..

The telephone waiting times at this practice are consistently problematic.

The staff here are wonderfully approachable and the service runs smoothly. I'm really pleased I decided to switch to this practice.

I require an important medication prescription to be authorised by this surgery, but the process has been frustrating. The practice repeatedly directs patients to use online systems without..

I would rate this practice much lower if the system allowed it. I found the service to be significantly below standard. The staff appeared to lack the necessary competence for their roles. I was..

Upon arrival at the surgery, there is consistently a warm greeting. I am genuinely appreciative of the assistance and support that has been provided to me throughout my time as a patient. The team..

The online booking system appears to be a positive development, as it eliminates the need to call early in the morning only to find that all slots are unavailable. The ability to select from..

Extremely welcoming and very supportive throughout the visit.

It was frustrating to ring early in the morning to arrange an appointment and then wait without receiving a callback. When I rang back later after work, I had a difficult interaction with a..

I've received excellent care from my healthcare provider, who along with their clinical team consistently goes above and beyond.

The clinician was helpful and efficient, demonstrating a willingness to go above and beyond in their care. I would highly recommend this surgery to anyone.

I have been with this practice for approximately one year now. Initially, I had some reservations after experiencing a couple of difficult interactions with certain staff members, and I seriously..

What a frustrating experience. I took my elderly father, who has multiple health conditions, to the audiology department for hearing aids and received excellent care there. However, I was advised to..

The healthcare professional demonstrated professionalism throughout the appointment, providing clear explanations of matters discussed. When uncertain about specific points, they were willing to..

The appointment system at this practice is extremely inconvenient for working patients. You are required to call at 8 in the morning, wait on hold for extended periods, and can only book..

Following what was reportedly characterized as an incorrect initial assessment, I received a prescription that did not seem appropriate for my situation. Additionally, another health concern I..