Townhead Surgery

I have not had a positive experience at this practice and have decided to switch to a different surgery.

I recently had an extended conversation with a member of the pharmacy team regarding my medication, potential side effects, and available alternatives. The discussion was conducted with..

The service at this practice falls short of expectations. While I recognise that staff are busy and resources are stretched, I found it concerning that my medication request took over six working..

I have received excellent care and support, and I am very grateful to the practice for the outstanding service provided.

The receptionist's manner was somewhat unfriendly, however the clinician was pleasant and provided good support.

Unable to reach the practice via the phone line, as it is consistently either busy or the call drops after waiting. The service experience has been disappointing.

I ordered my prescription well in advance but it failed to arrive by post as expected. When I attempted to contact the practice by telephone, I experienced a lengthy wait before the call was..

Called the surgery shortly after 8am on a Friday morning and was second in the queue. The call was answered within 2 minutes. Within 4 hours I had visited the surgery, been assessed by nursing and..

Wonderful experience. The team went above and beyond to provide assistance.

I believe the clinicians at this practice are excellent, demonstrating strong expertise and consistently making genuine efforts to assist with any concerns I've raised. The facility itself is..

The practice appears difficult to reach by telephone, and I felt that my health concerns were not adequately addressed over an extended period. I was disappointed by the level of support provided..

I have been obtaining medication through online sources for over a year due to difficulty accessing appointments with a practitioner of my preferred gender. I have experienced two instances where my..

Disappointing experience with the reception team who came across as dismissive and unhelpful, though the clinical staff were pleasant and professional. Unfortunately, the negative interactions at..

Extremely supportive, welcoming and efficient care provided. This practice stands out as the finest I have experienced.

Unfortunately, I had another frustrating experience with the reception team regarding a prescription issue. I was disappointed to be told I would need to wait several days for an alternative..

SETTLE PRACTICE: THE GOOD: One GP was very friendly, helpful and caring. Another GP, who was female and of Indian background, was similarly pleasant and went the extra mile to assist..

Both my wife and I feel very fortunate to have this surgery as our healthcare provider. We cannot speak highly enough of the team, who are consistently polite, caring and professional, while also..

A well-organised practice with helpful and approachable staff. The clinical team has a wide range of experience. Cannot fault the practice.

Despite being scheduled for an urgent appointment, my concern was addressed promptly and effectively by the clinician. This level of responsive care has been consistent throughout my interactions..

Thank you to the wonderful clinical team and reception staff at Townhead surgery for their support recently. My son had a small wound that appeared to be becoming increasingly inflamed and I felt..