St Albans Surgery

The practice has been incredibly supportive, from the front desk team through to all clinical staff. I have been a patient here since childhood and can genuinely say they are consistently caring,..

This surgery provided a disappointing experience. Upon visiting, the reception area appeared disorganised, with staff seeming distracted and engaged in personal activities rather than attending to..

I would rate this practice extremely negatively if possible. I feel the practice is poorly organised overall. I would advise others to carefully consider whether to register here, as I have regrets..

I attended my scheduled appointment and experienced a significant delay before being seen. The wait extended considerably beyond my appointment time, which was frustrating. This pattern of delays..

I'm uncertain about how much longer this practice will remain operational, though I hope changes occur soon. Attempting to secure appointments proves challenging. Either no slots are available..

It proved quite challenging to secure a telephone consultation through the practice. Additionally, the option to book an appointment via the surgery's website was not available. As a result, I had..

Unable to secure an appointment during periods of illness. This results in having to seek care through NHS walk-in centres or contacting the out-of-hours service instead. Questions the value of..

I attended the surgery in late March due to experiencing unexpected weight loss. The GP provided thorough explanations regarding the various tests that would be required. Following receipt of my..

I requested proof of address letters from the practice a couple of weeks ago. I was informed that my partner's name and mine could be included in a single letter, which would mean paying only one..

Excellent service. All the brilliant clinicians are here, and they are all wonderful. All the staff members are so caring and helpful. I'm very happy with the surgery.

This practice has not met my expectations. I have found it difficult to obtain appointments when needed, and I feel that commitments made have not been fulfilled. I have had concerns about the level..

This practice has been difficult to access for appointments, even for routine visits. When calling ahead to schedule, I was told they don't book far in advance, yet when calling closer to the date,..

I would just like to thank the receptionist who went out of their way to deliver a medical form to save my spouse from having to travel, they really didn't have to but they very kindly did, I'm not..

Had an appointment earlier in the week and am still waiting for a prescription to be authorised by a clinician. I have been calling regularly each day but continue to receive the same explanation..

This has been the most disappointing general practice experience I have encountered. The reception staff displayed unhelpful and unwelcoming behaviour during my visits.

I would not recommend this practice as I found the standard of care provided to be unsatisfactory.

I am extremely satisfied with my long-standing relationship with this practice. The entire team, from those at the front desk through to the clinical staff, consistently demonstrates genuine..

Throughout the pandemic period, the entire team demonstrated exceptional helpfulness, particularly the clinical staff. I received prompt appointments and was appropriately referred for specialist..

I had to wait considerably longer than expected, and when I finally reached the call queue, the line was disconnected. The experience was quite frustrating. There seems to be a lack of clarity about..

I cannot recommend this practice due to lengthy appointment delays. On my most recent visit, I waited over half an hour and subsequently had to depart to collect my child from school, which meant my..