JB

Jason B. 2 years ago • From Google

Rating

Excellent

Quick and professional medical care saves the day

I was struggling with a painful, swollen elbow. Using the online e-consultation at 8:30am, I received a callback by 8:40am and was invited to come in at 9:00am. During my appointment, the paramedic technician (Louise) suggested a potential infection. She promptly prescribed antibiotics and arranged a blood test within the hour. The service was exceptional. The previous day, I had initially called when some doctors were absent and the clinic seemed overwhelmingly busy. The receptionist was incredibly courteous and advised me to visit a pharmacist, who recommended Ibuprofen and suggested seeing a doctor. Every staff member I encountered - from the receptionists to the paramedic technician and the blood sample nurse - demonstrated remarkable professionalism. I strongly advise utilizing the e-consultation method for non-urgent medical concerns, ensuring you provide comprehensive symptom details and attach relevant images if possible.

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