Orchard Surgery

Thought the facility had improved, they promised a callback regarding my blood tests and I trusted their word. But no follow-up ever came, though fortunately I can access my test results online and..

Regret switching medical practices. Staff seem friendly, but the overall management appears questionable. The poor CQC assessment speaks volumes. When I called about a health concern, I was denied a..

They showed complete indifference to my critical respiratory issue and simply directed me to the emergency room without any assistance!!!

I've visited this medical practice numerous times, and while it's not without its flaws, I've been reasonably satisfied with the care provided. Just be prepared to follow up on things yourself!..

Ok, medical practices are undeniably swamped, which I understand. That's precisely why I proactively obtained my flu and Covid vaccinations elsewhere to minimize their workload. However, their..

Dr. Green and the front desk team at this medical practice are truly outstanding. The surgical services and Lloyds pharmacy associated with this clinic are also top-notch.

Utterly unacceptable treatment. For a fortnight, they've completely disrupted my medication routine. They arbitrarily reduced my prescription to a mere 4-day supply instead of a full week's..

Scheduling can sometimes be a challenge. However, overall, the experience is satisfactory. The staff tends to be accommodating, and in most instances, they maintain a punctual workflow.

A truly disappointing encounter that lasted months! Scheduling an initial appointment seems impossible. When attempting to book, you encounter zero assistance, and the problems only multiply from..

Absolute worst general practitioner in the area - AVOID AT ALL COSTS. It's impossible to secure a timely consultation when you're unwell. They simply redirect you to call 111 or visit the walk-in..

Getting a medical appointment here is a nightmare! The front desk staff seem more focused on blocking access to care than actually assisting patients. As a type one diabetic with a critical health..

Terrible customer service, unresponsive employees who failed to provide any meaningful assistance.

Performs adequately within its limitations

Appalling medical experience. Scheduling an appointment with the physician seems unattainable, especially for a pediatric patient. Their digital booking platform is completely dysfunctional and..

Scheduling an appointment here is an absolute nightmare! The booking process is incredibly frustrating - you're forced to call precisely at 8 am, and I've repeatedly experienced being informed I'm..

I've been a patient at this medical practice for three decades, and regrettably, the quality of service has significantly declined. Nowadays, I'm forced to endure over 60 minutes on hold just to..

Throughout my long-standing relationship with Orchard Surgery, I've noticed a significant improvement in their service quality recently. The reception team consistently demonstrates professionalism..

My partner recently received his influenza immunization at Orchard surgery, and he was thoroughly impressed by the seamless process and excellent operational efficiency. The entire experience was..

Forced to allocate a star just to provide feedback, this queuing system is absurd. A desperate mother with an 8-month-old infant seeking medical attention for a rash is left stranded. Redirected to..

The customer service department is an absolute nightmare, where you're condemned to waste half an hour just to reach a front desk representative