Maidstone Road Surgery

I am thoroughly dissatisfied with the medical practice's level of service. Approximately a year ago, I underwent an invasive stomach examination, and despite numerous phone calls and even in-person..

If I could have awarded the lowest possible rating, I absolutely would! The 'assistance' provided to my elderly grandfather is deeply troubling. Their approach is purely bureaucratic, with zero..

Infrequent patient here, but my recent visit went smoothly. Got seen right on schedule, and the physician was incredibly supportive. The appointment scheduling process was straightforward and..

The medical facility is critically lacking in resources! Unfriendly and unhelpful front desk personnel Appointment wait times are excessively long Same-day consultations are completely..

The front desk staff's inability to schedule appointments is frustrating. What about older patients who struggle with digital platforms? We were dismayed by being directed to navigate an online..

Steer clear of this medical practice at all costs. There's an absolutely terrible woman employed there who is pure malevolence incarnate, and she happens to be in a leadership position. I sincerely..

Scheduling a consultation is nearly impossible, and once you manage to connect with a representative, they're clearly eager to end the conversation quickly. Their approach feels dismissive and..

I'm constantly struggling to secure an appointment, which is especially challenging given my daughter's brain cancer and my inability to drive. I'm repeatedly directed to the hub, adding to my..

The medical team's professionalism is truly remarkable. The doctors demonstrate exceptional compassion towards the residents in my care facility. Paramedic Dave consistently makes visits, engaging..

Attempted to schedule a blood test necessary for my radiotherapy follow-up. Initially booked for May 23rd, I inquired about combining it with another procedure - denied. When I mentioned having a..

I phoned early in the morning at 8:30, positioned as the fifth caller in line, and they're taking an excessively long time—over 49 minutes—to handle just five calls, leaving me still waiting to..

As an international student in the United Kingdom, I initially felt anxious about navigating the National Health Service and securing medical appointments. However, this healthcare practice has..

Drawing from my most recent interactions - which previously were rather unremarkable - there's been a notable improvement in recent months. The nursing staff who administered injections and..

The front desk personnel exhibited a notably discourteous demeanor, marked by impatience and a distinct lack of compassionate understanding. Their approach fell significantly short of the..

These medical professionals display a shocking lack of expertise, dismissing patients' reported conditions despite prior diagnoses from other physicians. Their medical understanding is woefully..

Calling them is a waste of time; completely ineffective and pointless

I'm truly delighted with this medical practice. It significantly surpasses my previous provider. After relocating in early May, I found the registration process incredibly straightforward. Within..

I can typically secure an appointment, particularly for my two young children. Today was another instance where I was truly grateful when the physician reached out to me, despite initially being..

During my initial visit, I encountered a welcoming receptionist who provided me with a GP registration form. Two weeks later, I returned to the surgery with my completed paperwork, only to be met by..

Steer clear of this practice. Absolutely zero stars. The receptionists and practice manager display an incredibly unprofessional demeanor, with the manager exhibiting a condescending attitude and..