Bridge and Monkseaton Medical Practice

It's frustrating that my discomfort is severe enough to affect my sleep, and I've been dealing with this for several weeks. When I contacted the practice, I was told the next available appointment..

I would rate them far lower if possible. The practice declined to provide treatment due to a technical issue with my phone, which resulted in me needing to attend hospital for medication that should..

I have been a patient at this practice for over a decade and wanted to express that the level of service and compassion provided throughout the entire team is outstanding. From interactions with the..

The practice is excellent at accommodating same-day appointments, and my child is consistently attended to promptly during visits.

I called in the afternoon as I was experiencing discomfort and despite my test results being normal, I was told that the issue was with the timing of my call. No appointment was offered for the..

The medical professionals at this practice did not provide the level of care and attention I felt I deserved as a patient.

It took some time to receive a response, but an appointment was eventually arranged for shortly after.

Unwilling to be flexible or adapt their approach when communicating with patients. They make errors with titles and how they record them. When they call back, you have to repeat everything from the..

The clinician at this practice is incredibly thorough, talented and empathetic. They always make time for patients, demonstrating politeness, courtesy and professionalism while consistently going..

I consistently have positive experiences when visiting this practice. The entire team, including all clinicians and support staff, are consistently helpful and accommodating.

The newer members of the medical team appear competent. However, the front desk staff fall significantly short of expectations, demonstrating a lack of compassion and understanding that seems..

I have been a patient at this practice for approximately seventeen years. The quality of care can vary somewhat depending on which clinician you see, especially prior to the transition to the..

If I could give zero stars I would, the clinical staff are excellent at this practice but the front desk team are incredibly frustrating. They appear to lack compassion and fundamental interpersonal..

I had a positive experience with the clinical team who assisted me and my family member with respiratory concerns. The healthcare professional demonstrated patience throughout our appointments and..

This was my first experience using the practice, and I have no complaints whatsoever. The team demonstrated genuine care and understanding throughout my visit, and the subsequent support was..

I have been a patient at this practice for many years since childhood. The previous clinicians were not particularly effective, however the current medical team are excellent and demonstrate genuine..

I have been a patient at this practice since its inception, having resided in the local area for many decades. The reception team has consistently demonstrated helpfulness, and the clinical staff..

The reception service needs significant improvement. After multiple attempts to reach the practice by phone, I received an automated message stating that no one was available to take the call and to..

The service felt lacking in empathy and appeared to prioritize financial considerations over patient care.