Hill Brow Surgery Pms Practice

Excellent service with high-quality care provided.

I share the frustrations expressed by many other reviewers regarding this practice. When appointments with the medical team are accessible, the clinical care provided is of a high standard...

Goodness me. They've introduced an automated phone system. It's really not fit for purpose. I struggled to get past the name entry stage. I attempted this multiple times but it repeatedly..

I attempted to arrange a medical examination for a driving licence renewal. After making numerous phone calls, I eventually reached a receptionist who informed me that this service is no longer..

I contacted the practice this evening shortly before closing time to inquire about a prescription I had requested the day before. When the receptionist answered, they appeared not to hear me and..

It is very difficult to secure appointment slots at this practice. I observed what appeared to be a potential data handling concern during an interaction with the reception team, and the reception..

Received excellent service, the wait before being seen was reasonably brief, and I was seen at the scheduled time. I was satisfied with the guidance provided regarding my concern. Currently awaiting..

I relocated to the area at the start of the year and joined the practice immediately. I have found the surgery to be excellent in every way. Whenever I have required an appointment, whether with..

I experienced a lengthy wait to secure an appointment, which was subsequently cancelled by the practice the day prior through an automated message. Upon reaching out to arrange an alternative slot,..

I recently had a telephone appointment regarding a women's health concern and was impressed by how quickly everything progressed. Within a week, I had received an ultrasound examination followed by..

Attempted to secure an appointment and found the process extremely difficult. Was offered a remote consultation instead. Disappointed with how the practice has deteriorated.

The referral process has not worked as promised on multiple occasions. The appointment booking system appears problematic, and despite numerous attempts to reach the practice, I have not received..

I originally joined this practice following a recommendation and have found them to be excellent healthcare providers. At my first appointment, I received medication for a condition that had..

Disappointing experience, on three separate occasions when seeking appointments for various health concerns, I received a text notification indicating the practice had reached safe capacity and was..

The telephone system is frustrating, with extensive waiting times to reach someone, followed by further delays when requesting a routine medication refill.

This practice requires serious review as it does not appear to be functioning adequately. The appointment system is deeply frustrating. There seems little benefit to having clinical staff when it is..

Extremely disappointing experience. Despite having a substantial clinical team, I was unable to secure an appointment at the stated opening time, even though the practice website indicated normal..

I found this surgery to be extremely disappointing. Obtaining an appointment proved very difficult, with a lengthy wait on the phone only to be informed that no slots were available. When I attended..

Attended an appointment on 17 June regarding my mother who had recently been discharged from hospital following a respiratory infection. The hospital discharge documentation indicated that a blood..

I found the service to be quite disappointing overall. The level of care provided fell short of what I would expect from a healthcare setting. I felt that I was not treated with the consideration..