Okehampton Medical Centre

Experiencing lengthy hold times with background music only to have the call disconnected immediately upon connection is incredibly frustrating. This situation is disappointing.

For many years now, the pharmacy has been my first port of call, before taking up the time of the GPs, and the pharmacy I use have been extremely helpful, and knowledgeable - they really have shown..

I can only speak about my experience with the senior partner at this practice. Throughout my interactions, I found the approach to be arrogant, condescending, rude, and aggressive. I felt the..

I have experienced numerous difficulties during my visits to this practice. On one occasion, I felt my concerns about my mental health were dismissed rather than properly addressed, with questioning..

The waiting times are longer than expected even during quieter periods, and appointment availability is limited with several weeks typically needed to be seen, which is frustrating. The facility..

I wanted to express my gratitude to the exceptionally professional, compassionate and reassuring team members who assisted me during my recent visit. I was attended to very promptly after arriving..

The service continued to be well-organised and prompt as expected.

I have experienced multiple concerns with this practice. I had a serious health complication following a pregnancy loss that was not properly identified during my appointments, and I required..

Back on the Fluconazole again now, trying to help myself (save my kidneys) as no-one else seems to want to, things getting worse, still able to grow Candida I presume in blood samples - goes without..

If my call is genuinely important to you, why do I have to wait on hold for such an extended period before someone picks up? I recognise that you manage multiple calls simultaneously, but this..

I cannot speak highly enough of this practice and the wonderful team. The new online service is excellent. On two occasions I have used the messaging system and received a prompt phone call in..

The practice provides excellent care for my mother.

I have attempted to contact the practice for an extended period without success. After finally reaching the front of the queue, the line continued to ring for a considerable time without anyone..

I attended an appointment for ear wax removal and received excellent treatment along with helpful guidance. I would be happy to use this service again in the future if required, and I appreciate the..

Contacted the surgery regarding concerns that a recently increased medication was causing significant adverse effects. A member of the clinical team advised discontinuing the medication and..

The practice frequently experiences significant delays, with appointments typically running considerably behind schedule and waiting times for available slots extending to several weeks.

The appointment ran fifteen minutes behind schedule. When I attempted to explain my concerns, I was informed that there wasn't time available as the clinician was running late with other patients..

Since the pandemic, obtaining an appointment with a GP has become increasingly difficult. The online booking system proves frustrating when you require direct communication with a healthcare..

I checked in on time using the automated system and waited approximately thirty minutes. When I inquired about the delay, I was told that the scheduled clinician was unavailable and that the..

The practice staff were considerate and supportive, though I found it challenging to secure an appointment slot.