Neasham Road Surgery

I have attended this practice on several occasions with family members. The reception area maintains good cleanliness and organisation, though it could benefit from ambient music and a more..

AVOID like your life depended on it!! Absolutely appalling GP Surgery that never accepts their faults and will therefore never correct them. Your health and wellbeing is at serious risk if you're..

The reception staff were unhelpful and displayed poor customer service skills during my visit.

I have been a patient at this practice for many years and have consistently been satisfied with the standard of care I have received. My main concern relates to challenges experienced when..

The way this practice operates is quite frustrating. Obtaining an appointment proves extremely difficult, and the response time through the online consultation system is disappointingly slow, taking..

I'm really pleased with my experience at the surgery on Neasham Road. The staff have been consistently helpful and supportive, providing excellent care and guidance. I've received outstanding..

First time dealing with this practice on behalf of my father. The receptionist was very efficient and courteous.

The surgical experience was extremely disappointing, with poor coordination among team members. Reception staff interactions were often curt and unwelcoming. Clinical staff appeared reluctant to..

The reception area was pleasantly warm with the heating system working at full capacity.

The reception team's communication style has been disappointing. They tend to interrupt and don't seem to give full attention to what patients are saying. The clinical staff are excellent, however..

I contacted the surgery today to request an appointment and was informed that the earliest available slot was nearly two weeks away, with the initial consultation to be conducted by telephone. In my..

Excellent, well-organised service with professional and courteous staff. This practice operates to a high standard and appears to be among the best in the area. Those seeking prompt, efficient care..

This practice is extremely difficult to contact for booking appointments. The reception staff lack compassion when dealing with patients. The clinicians appear to have limited availability. Given..

I've generally had a positive experience at this practice and find the staff to be approachable. I'm also grateful that the online account issue was resolved and it's functioning well now.

This surgery in the area has significant issues, primarily with the front desk team. They appear to lack proper knowledge of their roles, seem overconfident in their abilities, come across as..

The reception team's communication fell short of expectations. During my initial contact, I was informed that my prescription would be ready before the pharmacy closed, but this did not materialise...

Disappointing experience. I felt the practice did not prioritise patient care. I attended for a blood test appointment, arrived on time, but waited considerably longer than expected before being..

The practice displays patient names prominently on screens in the waiting area, which raises privacy concerns. During appointments, clinicians move through consultations quickly, leaving limited..

I was given an appointment and seen promptly when called. The healthcare professional who attended to me was very professional and provided a clear and straightforward explanation of their findings...

Getting an appointment can be challenging, but the clinical staff, nursing team, and reception staff are all professional and courteous.