VV

Viviane V. 2 years ago • From Google

Rating

Poor

Quick appointment booked, but paperwork let everyone down

Contacted the surgery for a same day appointment for my husband and received confirmation of an available slot in the afternoon, which was much appreciated. A prescription was arranged to be sent electronically and we were instructed to collect an x-ray form from reception, which we obtained. We then proceeded to the x-ray department. After one and three-quarter hours, we left without the x-ray being completed as the form contained errors. The radiographer was understanding and made several attempts to contact the surgery to resolve the issue, but was unable to reach anyone. We returned to the surgery where the receptionist identified the problem and offered to complete a new form. Since the x-ray department had already indicated they would handle it, we decided to leave matters there. My husband then went to collect the prescription only to discover the pharmacy had not received it. Upon returning to the surgery, we learned the prescription had been only partially completed by the clinician and had not been transmitted. An urgent request was made and we finally obtained the prescription at 19.30. The x-ray department has been very helpful and has scheduled a new appointment following receipt of the correctly completed form. The afternoon proved unproductive, with my husband, who has significant health vulnerabilities and mobility limitations, spending unnecessary additional time at the hospital.

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